When a package does not meet the conditions and / or the maximum dimensions of the carrier, you run the risk of receiving a surcharge. Surcharges will always be charged afterwards by the carrier.
In this article we explain for what reasons you can receive a surcharge and what you should pay attention to when shipping your packages with DHL.
Surcharge over size and oversize weight - € 37,45
These surcharges can be charged for packages with a length larger than 175 cm, weight heavier than 31,5 KG and a belt circumference larger than 300 cm
If your shipment is too heavy or too large, it can no longer be processed automatically. This means that your package needs to be processed manually.
In extreme cases, you should still consider the volume of your package, as it is for shipments overseas. If the L x W x H / 5000 is higher than 31.5kg, you can also expect this surcharge.
- Longer than 175 cm length
- From 31,5 KG weight
- Belt circumference larger than 300 cm (1x length + 2x width + 2x height).
How can I prevent this surcharge?
To avoid this surcharge, we advise you to stay broad within the dimensions and weights. Packages are measured and weighed by specially calibrated equipment, however measurement differences can occur.
Surcharge package return to sender - shipping costs + 2,50€
If a shipment is returned to the sender, you will receive a surcharge as well. These costs are for the sender. These costs will only be charged if it concerns a refusal at the door. A surcharge of 2,50€ will apply in addition to the normal return costs (which equal to the original shipping fee).
Surcharge remote area
DPD also delivers your shipments in remote and difficult to reach areas (including islands and ski areas). In that case, the transit time might be slightly longer. Do you want to know if the destination of your shipment concerns a remote area? Below you will find a link to an overview of postal codes that receive a surcharge for a remote area. For Belgian customers, this is viewed on the invoice as an island surcharge.
Please note: The surcharges are always calculated by the carrier afterwards. Always read the conditions before you ship with a specific carrier.
Non standard package (NSP) - 1.50 €
Criteria for the NSP allowance:
- Your package: has a length or diagonal> 130cm and ≤ 175cm (maximum length);
- is heavier than 20kg and lighter or equal to 31.5kg (maximum weight)
- has unstable, irregular shapes (sphere, cylinder, roll).
- has a poorly legible label or no label.
Please read DPD's shipping conditions carefully to avoid the above surcharges. Make sure you stay well within the permitted dimensions and make sure that the packaging meets the correct criteria.
To avoid the above mentioned surcharges, please carefully read the shipping conditions, make sure you stay well within the permitted dimensions and of course select the right network for your package. Click on the button below for the shipping conditions of DPD:
Feel free to contact us by email at firstname.lastname@example.org or use the contact form. Create a new ticket from the 'Support' section and select the right category.