Every two weeks you will receive an invoice from us for the shipping labels that you have created from your SendCloud account. Sometimes, you get a surcharge from one of the carriers. We'll try to explain in this article why and how this happens.
Why does a carrier charge surcharges?
The carrier charges a surcharge for your package if it does not meet the conditions of the carrier. This may be because your package is too heavy, too light, too small, too large or because of the shape of the package, it cannot be processed automatically over the package processing belt.
Some carriers also charge a surcharge for a "fragile" sticker on your package. Therefore always take into account the conditions set by the carrier to prevent surcharges.
How does the carrier measure and weigh your packages?
Once your package has been sent, it will be processed by the carrier. The package enters the sorting center and is measured and weighed. If a package falls within the dimensions and weight, it can be processed automatically. If the package falls outside the dimensions or weight, it cannot be processed automatically over the belt and a surcharge applies because the carrier must incur additional costs for this.
The carriers measure and weigh the packages at two separate moments in the sorting process. This is done by very accurate and calibrated machines. Because the packages are measured and weighed at two separate moments, the data is stored and ultimately determines the dimensions and weight of the package.
What happens if my package falls outside the dimensions / weight?
If a package falls outside the dimensions or weight of the chosen shipping method, it can no longer be processed automatically over the belt.
An employee removes the package from the belt and continues to process it manually.
In some cases it may happen that your package cannot be processed automatically due to the shape of your package. Therefore always check the conditions of the carrier carefully.
How is the surcharge calculated?
A surcharge is always charged by a carrier after it has been processed. Only when the package arrives at the sorting center it can be measured whether the package can be automatically processed over the belt or not. If this is not the case, the carrier must incur additional costs to process your package.
These costs are calculated afterwards and as a result you will find the surcharges later on your invoice.