All data Sendcloud collects is stored in Frankfurt, Europe. Our systems are hosted by Amazon Web Services, within the eu-central-1 region. Our application servers and databases run within its own virtual private network and not accessible directly from the outside world. No data in our systems is stored longer than 365 days.
The databases of Sendcloud are encrypted at rest using the industry standard AES-256 encryption algorithm. Also database snapshots and backups are encrypted. Encryption keys are securely stored and rotated. In-transit data between our application servers and databases is encrypted using SSL. Data being communicated via our messaging queus is encrypted via symmetric encryption.
Web traffic communication between your browser, shop and carriers encrypted if possible. We programmatically prefer encrypted traffic over unencrypted.
Outgoing internet traffic from our application servers is routed through an internet gateway. This way no application server makes a direct connection with the internet. For outgoing connections, we automatically prioritise encrypted over unencrypted connections.