Purpose: in this article, we will introduce you to Sendcloud and how to get started with the platform.
What is Sendcloud?
Sendcloud is an all-in-one solution for processing & shipping your orders. We know what you might think; what does it mean exactly, an online shipping tool? We would like to tell you more about this. With our software, you can organize your entire shipping process, from printing your labels and sending Track & Trace notifications to arranging return shipments!
Start with Sendcloud
We will have you up and running in just a few steps. You can sign up for your Sendcloud account for free on our website. Just click on Create your account
Step 1. Basic account set-up
- Please configure your addresses:
Go to Settings > Addresses. Enter in your Sender address and Invoice address.
- Add your direct debit:
Go to Settings > Financial. Select the Direct debit tab and click Enable direct debit
If you wish to set up a recurring payment contract read our article: How do I setup my payment method?
Step 2. Choose your carriers
You can now set up the basic functions in your Sendcloud account. First, you will need to choose the shipping methods you would like to offer on your webshop. We have already activated a number of default shipping methods.
Would you like to offer more flexible shipping methods in your checkout? for more information about offering different shipping methods, such as service point delivery click here!
Step 3. Connect your shop
Being able to instantly import all your orders will save you a lot of time. As soon as you connect your shop to Sendcloud, the orders will be imported into your account. Do you have multiple shops or do you sell at marketplaces? You can connect all your shops to the same account.
With the help of our 25+ plugins, your shop will be connected within a few clicks (or if you use a custom-made integration, our API is the solution!)
Step 4. Process your orders
Have you connected your shop and selected the right carriers? Then it is time to start processing your orders! You will find a number of useful tips & tricks for optimising this process in this article.
Step 5. Track & Trace page and notifications
When a shipment is on its way to your customer, you'll want to give them updates with the status of their package. With Sendcloud you can personalize your own Track & Trace page and send customizable Track & Trace emails to your customers. The "dull" Track & Trace emails are now in the past. Here you can read all about it.
Step 6. Process your return shipments
Returns are an unfortunate process you cannot avoid as an online retailer. Returning a package is often considered a time-consuming and tedious process, but did you know that offering a well-implemented return policy can actually increase conversions and customer satisfaction?
Using Sendcloud's automatic return options, both you and your customer can process returns hassle-free!
Step 7. Pick-up or hand-in at a service point
Do you want your shipment to be picked up by the carrier once or on fixed days or would you like to drop it off at a service point? Everything is possible! Each carrier has its own conditions and guidelines concerning pick-ups.
Happy shipping on behalf of our founders Bas, Sabi and Rob!