Purpose: View the shipping conditions for postal carrier Cainiao.
Related articles:
Cainiao Home Delivery Standard
Shipping method characteristics:
- Delivery area: Spain (nationwide)
-
Delivery days: Monday to Friday (excluding bank holidays)
- Deliveries may occur on weekends and holidays at no extra cost but are not guaranteed.
- Delivery time: Best effort (typically 24 hours)
-
Delivery attempts:
- 2 consecutive business day attempts
- 3rd attempt at a PUDO point if within 500 meters
Parcel dimensions:
- Weight limit: 0-30kg
- Maximum dimensions: 120cm length, total size 240cm
Cainiao Home Delivery Economy
Shipping method characteristics:
- Delivery area: Spain (nationwide)
-
Delivery days: Monday to Friday (excluding bank holidays)
- Deliveries may occur on weekends and holidays at no extra cost but are not guaranteed.
- Delivery time: Best effort (typically 48 hours)
-
Delivery attempts:
- 2 consecutive business day attempts
- 3rd attempt at a PUDO point if within 500 meters
Parcel dimensions:
- Weight limit: 0-30kg
- Maximum dimensions: 120cm length, total size 240cm
Cainiao PUDO Delivery
Shipping method characteristics:
- Pickup and Drop-off delivery method
- Delivery days: Monday to Friday, excluding bank holidays.
Deliveries can be made on weekends and bank holidays at no extra cost but without guarantee. - Delivery attempts: Up to 3 delivery attempts
- Delivery deadline: Best effort
- Delivery area: Available within Spain
Parcel dimensions:
- Weight limit: 0-20kg
- Maximum dimensions: 120cm length, total size 240cm
Pickups
- Available in: Madrid, Toledo, Guadalajara, Barcelona, and surrounding towns
- For pickup service in other regions, please consult the Cainiao Sales Team directly.
Claims
Claim Conditions:
Deadline to start a claim: Within 60 days of label creation
Reimbursement for lost/damaged parcels:
- €6.67 per kg
- Compensation will be deducted from your monthly service invoice
For more details, read our article How do I start an investigation or file a claim for my parcel?
Cainiao Terms and Conditions
For complete terms and conditions, please refer to the Cainiao official documentation:
Cainiao Terms of Use