Purpose: check SEUR shipping conditions and shipping and return methods available with Sendcloud rates.
Related articles
National shipping methods
Shipping methods available from the Free plan
- SEUR Shop2Shop
- SEUR Shop2Home
- SEUR Shop2Shop International
- SEUR Shop2Home International
SEUR 24
Shipping method characteristics:
- Standard next-day delivery service from Monday-Friday (excl. public holidays)
- Origin: Mainland Spain
- To Mainland Spain, Mainland Portugal, Andorra and Inter-Islands
- Pickup
- Home delivery
- Proof of Delivery (POD) available
Parcel dimensions:
- Maximum length: 100 cm
- Maximum weight: 30 kg
- Maximum size [L+(2W+2H)]: 250 cm
SEUR 24 2Shop Pickup
Same characteristics as SEUR 24, with two main differences:
- Delivery at a service point
- Maximum weight: 20 kg
SEUR 24 Market Plus
Shipping method characteristics:
- Standard next-day delivery from Monday-Saturdays
- If you want a parcel to be delivered on Saturday, the collection must take place on Friday (1 day before) before noon*
- From Mainland Spain
- To Mainland Spain
- Pickup
- Home delivery
- POD available
*Subject to carrier capacity. During peak season, we advice to ship the parcel on Thursday.
Parcel dimensions:
- Maximum length: 100 cm
- Maximum weight: 30 kg
- Maximum size [L+(2W+2H)]: 250 cm
SEUR 48
Shipping method characteristics:
- Standard 2-day home delivery service from Monday-Friday (excl. public holidays)
- From Mainland Spain to the Balearic Islands
- From the Balearic Islands to Mainland Spain
- Pickup
- Home delivery
- POD available
Parcel dimensions:
- Maximum length: 100 cm
- Maximum weight: 30 kg
- Maximum size [L+(2W+2H)]: 250 cm
SEUR 48 2Shop
Same characteristics as SEUR 48, with two main differences:
- Delivery at a service point
- Maximum weight: 20 kg
SEUR 72
Shipping method characteristics:
- Standard 3-day home delivery service from Monday-Friday (excl. public holidays)
- From Mainland Spain to Ceuta, Melilla or the Canary Islands
- From Ceuta to Mainland Spain
- From Melilla to Mainland Spain
- From the Canary Islands to Mainland Spain
- Pickup
- Home delivery
- POD available
- Prices do not include customs fees, remote areas or islands surcharges
Parcel dimensions:
- Maximum length: 100 cm
- Maximum weight: 30 kg
- Maximum size [L+(2W+2H)]: 250 cm
Shop2Home
Shipping method characteristics:
- From Monday-Friday (excl. public holidays)
- To ship the parcel, drop it off at a service point
- From Mainland Spain or the Balearic Islands
- To Mainland Spain, Mainland Portugal, Andorra, Inter-Islands and Balearic Islands
- Find the closest service point here: SEUR service point locator
- Home delivery
Parcel dimensions:
- Maximum length: 100 cm
- Maximum weight: 20 kg
- Maximum size [L+(2W+2H)]: 250 cm
Shop2Shop
Shipping method characteristics:
- From Monday-Friday (excl. public holidays)
- To ship the parcel, drop it off at a service point
- From Mainland Spain or the Balearic Islands
- To Mainland Spain, Mainland Portugal, Andorra, Inter-Islands and Balearic Islands
- Delivery at a service point
- Find the closest service point here: SEUR service point locator
Parcel dimensions:
- Maximum length: 100 cm
- Maximum weight: 20 kg
- Maximum size [L+(2W+2H)]: 250 cm
National return methods
SEUR Retorno ShopReturn
Shipping method characteristics:
- From Monday-Friday (excl. public holidays)
- To return the parcel, it has to be dropped off at a service point
- Home delivery (at the merchant's return address*)
- Find the closest service point here: SEUR service point locator
*The return address is the address provided during the activation of SEUR shipping rates
Parcel dimensions:
- Maximum length: 100 cm
- Maximum weight: 20 kg
- Maximum size [L+(2W+2H)]: 250 cm
SEUR Retorno + Recogida (Pick&Return)
Shipping method characteristics:
- From Monday-Friday (excl. public holidays)
- From Mainland Spain, the Balearic Islands, Andorra and Inter-islands
- To return the parcel, a pickup will be scheduled at the end customer's address
- Home delivery (at the merchant's return address)
- Find the closest service point here: SEUR service point locator
*The return address is the address provided during the activation of SEUR shipping rates
Parcel dimensions:
- Maximum length: 100 cm
- Maximum weight: 30 kg
- Maximum size [L+(2W+2H)]: 250 cm
SEUR 24 Retorno + Recogida (Pick&Return)
Same characteristics as SEUR Retorno + Recogida (Pick&Return), with two main differences:
- Delivery within 24 hours after the pickup time
- From Mainland Spain and Inter-islands
SEUR 48 Retorno + Recogida (Pick&Return)
Same characteristics as SEUR Retorno + Recogida (Pick&Return), with two main differences:
- Delivery within 48hours after the pickup time
- From the Balearic Islands
International (Europe) shipping methods
This applies to the following shipping and return methods: SEUR Classic, SEUR Classic DAP, SEUR Classic Multiparcel DAP, SEUR Classic 2Shop, SEUR Classic 2Shop DAP, SEUR Shop2Home International, SEUR Shop2Shop International, SEUR Classic ShopReturn.
SEUR Classic
Shipping method characteristics:
- Road transport
- Pickup
- Home delivery
- Collection possible
- DAP Incoterm
- POD available
- Transit times: 2-4 days (transit times are approximate)
Parcel dimensions:
- Maximum size [L+(2W+2H)]: 250 cm
- Maximum length: 100 cm
- Maximum weight: 31.5 kg
Click here to see the countries that belong to each zone
| Zone | Countries (ISO code) |
| Zone 1 | DE, FR, NL, BE, LU |
| Zone 2 | IT, AT, CZ |
| Zone 3 | SK, SI, DK, HU, IE, PL |
| Zone 4 | HR, EE, LT, LV, SE |
| Zone 5 | BG, RO, CH, FI |
| Zone 6 | NO |
Transit times: Calculate the approximate transit time of your parcel using SEUR'S transit time calculator.
Other SEUR Classic shipping methods
SEUR Classic 2Shop
Same characteristics as SEUR Classic, with two main differences:
- Delivery at a service point
- Maximum weight: 20 kg
SEUR Classic Multiparcel
Same characteristics as SEUR Classic with this exception:
- Home delivery service for shipments whose destination is the United Kingdom
SEUR Shop2Home International
Shipping method characteristics:
- From Monday-Friday (excl. public holidays)
- To ship the parcel, drop it off at a service point
- Find the closest service point here: SEUR service point locator
- Home delivery in the country of destination
- POD available
Parcel dimensions:
- Maximum length: 100 cm
- Maximum weight: 20 kg
- Maximum size [L+(2W+2H)]: 250 cm
SEUR Shop2Shop International
Shipping method characteristics:
- From Monday-Friday (excl. public holidays)
- To ship the parcel, drop it off at a service point
- Find the closest service point here: SEUR service point locator
- Delivery at a service point in the country of destination
Parcel dimensions:
- Maximum length: 100 cm
- Maximum weight: 20 kg
- Maximum size [L+(2W+2H)]: 250 cm
International (EU) return methods
SEUR Classic ShopReturn
Shipping method characteristics:
- From Monday-Friday (excl. public holidays)
- To return the parcel, the end customer has to drop it off at a service point
- Find the closest service point here: SEUR service point locator
- Home delivery (at the merchant's return address*)
- POD available
*The return address is the address provided during the activation of SEUR shipping rates
Parcel dimensions:
- Maximum length: 100 cm
- Maximum weight: 20 kg
- Maximum size [L+(2W+2H)]: 250 cm
Special shipping methods
SEUR Frío (cold chain shipping solution)
Delivery of fresh products while maintaining the cold chain throughout the entire transport process.
SEUR offers real time cold chain monitoring from collection to delivery. Fresh products are transported at a controlled temperature between 2ºC and 8ºC in a fleet of refrigerated vehicles. Refrigerated storage is also guaranteed by the carrier.
Pickup and home delivery.
SEUR Frío 13:30
Express delivery: your fresh products will be delivered by 13:30 the next day. Pickup to home shipping method.
Destinations: Mainland Spain and Mainland Portugal.
SEUR Frío 48
Your products will be delivered within 48 hours. Pickup to home shipping method.
Destinations: Balearic Islands (Spain)
Pickups
Pickups are not available for users with the Free plan. If you have the Free plan, you can use a shipping method that includes drop off (like Shop2Shop and Shop2Home).
Incidental pickups
Lite, Growth and Premium users can request incidental pickups directly from the Sendcloud panel. Read our article How can I request a parcel pickup? for the instructions.
Please remember to complete the reference field when requesting the pickup. Otherwise, the pickup request will fail. This is obligatory for SEUR.
Recurring pickups
Lite, Growth and Premium users can request recurring or fixed pickups by providing our support team with the following information.
Required information to activate fixed pickups
- Carrier: Seur
- Company name
- Contact person
- Address, house number, flat number
- Postal code and city
- Phone (Spanish)
- E-mail address
- Amount of packages
- Total weight
- Size of packages (envelope, small, medium, large)
- Pickup days (Monday-Friday)
- Time frame: mornings (9:00-13:00) or afternoons (15:00-19:99). This depends on the remoteness of your pickup address.
- Seur Frío: To ship fresh goods with SEUR Frío, you must have activated "SEUR Frío" in advance in your Sendcloud panel. Read Step 3 of our article How to activate SEUR and ship with Sendcloud rates to learn how to do it.
Paperless trade
SEUR allows for customs documentation to be sent electronically, preventing the need to physically print and attach multiple copies of required documentation when shipping internationally. Your customs documents will automatically be forwarded to SEUR when you print your shipping label via Sendcloud.
Claims
If you ship with Sendcloud's rates, Sendcloud will be the intermediary between you and SEUR. This means that in case of an incident with one of your parcels, we invite you to open a claim directly from the Support panel in your Sendcloud account. Read our article How do I start an investigation or file a claim for my parcel? for more information.
The average resolution time of a claim by the carrier is 21 days. This is only approximate.
Click on the relevant claim reason below to see more details about compensation.
Parcel delayed
SEUR does not offer any compensation for delayed parcels.
Delivered but not received
- National shipments: Shipping costs + 6,43€/kg
- International (Europe) Classic: Coverage up to €520 per parcel/shipment
- International (Europe) Classic 2Shop: CMR (10€/kg)
Damaged
- National shipments: Shipping costs + 6,43€/kg
- International (Europe) Classic: Coverage up to €520 per parcel/shipment
- International (Europe) Classic 2Shop: CMR (10€/kg)
- The claim must be submitted within seven days of the receipt of the goods
Lost
- National shipments: Shipping costs + 6,43€/kg
- International (Europe) Classic: Coverage up to €520 per parcel/shipment
- International (Europe) Classic 2Shop: CMR (10€/kg)
Unjust return
- Clients with CCN: Payment of 33% of the postage
- Shipments of 4 or more packages: It will be applied to the number of packages/kg not delivered on time. (Ex: Shipment of 8 packages of equal weight, only 1 is late, in that case SEUR will pay 1/8 of the total postage).
Failure to comply to the agreed transport conditions of SEUR may result in you receiving a surcharge. When you ship with SEUR, you automatically agree to these conditions.