Purpose: Check SEUR shipping conditions and shipping and return methods available with Sendcloud rates.

Related articles

→ SEUR surcharges

→ SEUR contract activation

National shipping methods

SEUR 24

Shipping method characteristics:

• Standard next-day delivery service from Monday-Friday (excl. public holidays)
• Origin: Mainland Spain
• To Mainland Spain, Mainland Portugal, Andorra and Inter-Islands
• Pickup 
• Home delivery
• Proof of Delivery (POD) available

Parcel dimensions:

• Maximum length: 100 cm
• Maximum weight: 30 kg
• Maximum size [L+(2W+2H)]: 250 cm

SEUR 24 2Shop Pickup

Same characteristics as SEUR 24, with two main differences:

• Delivery at a service point
• Maximum weight: 20 kg

SEUR 24 Market Plus

Shipping method characteristics:

• Standard next-day delivery from Monday-Saturdays
• If you want a parcel to be delivered on Saturday, the collection must take place on Friday (1 day before) before noon*
• From Mainland Spain
• To Mainland Spain
• Pickup
• Home delivery
• POD available

*Subject to carrier capacity. During peak season, we advice to ship the parcel on Thursday.

Parcel dimensions:

• Maximum length: 100 cm
• Maximum weight: 30 kg
• Maximum size [L+(2W+2H)]: 250 cm
  
  

SEUR 48

Shipping method characteristics:

• Standard 2-day home delivery service from Monday-Friday (excl. public holidays)
• From Mainland Spain to the Balearic Islands, Ceuta or Melilla
• From the Balearic Islands, Ceuta or Melilla to Mainland Spain
• Pickup
• Home delivery
• POD available

Parcel dimensions:

• Maximum length: 100 cm
• Maximum weight: 30 kg
• Maximum size [L+(2W+2H)]: 250 cm
  
  

SEUR 48 2Shop

Same characteristics as SEUR 48, with two main differences:

• Delivery at a service point
• Maximum weight: 20 kg
  
  

SEUR 72

Shipping method characteristics:

• Standard 3-day home delivery service from Monday-Friday (excl. public holidays)
• From Mainland Spain to the Canary Islands
• From the Canary Islands to Mainland Spain
• Pickup
• Home delivery
• POD available
• Prices do not include customs fees, remote areas or islands surcharges

Parcel dimensions:

• Maximum length: 100 cm
• Maximum weight: 30 kg
• Maximum size [L+(2W+2H)]: 250 cm
  
  

Shop2Home

Shipping method characteristics:

• From Monday-Friday (excl. public holidays)
• To ship the parcel, drop it off at a service point
• From Mainland Spain or the Balearic Islands
• To Mainland Spain, Mainland Portugal, Andorra, Inter-Islands and Balearic Islands
• Find the closest service point here: SEUR service point locator
• Home delivery

Parcel dimensions:

• Maximum length: 100 cm
• Maximum weight: 20 kg
• Maximum size [L+(2W+2H)]: 250 cm
  
  

Shop2Shop

Shipping method characteristics:

• From Monday-Friday (excl. public holidays)
• To ship the parcel, drop it off at a service point
• From Mainland Spain or the Balearic Islands
• To Mainland Spain, Mainland Portugal, Andorra, Inter-Islands and Balearic Islands
• Delivery at a service point
• Find the closest service point here: SEUR service point locator

Parcel dimensions:

• Maximum length: 100 cm
• Maximum weight: 20 kg
• Maximum size [L+(2W+2H)]: 250 cm

National return methods

SEUR Retorno ShopReturn

Shipping method characteristics:

• From Monday-Friday (excl. public holidays)
• To return the parcel, it has to be dropped off at a service point
• Home delivery (at the merchant's return address*)
• Find the closest service point here: SEUR service point locator

*The return address is the address provided during the activation of SEUR shipping rates

Parcel dimensions:

• Maximum length: 100 cm
• Maximum weight: 20 kg
• Maximum size [L+(2W+2H)]: 250 cm

SEUR Retorno + Recogida (Pick&Return)

Shipping method characteristics:

• From Monday-Friday (excl. public holidays)
• From Mainland Spain, the Balearic Islands, Andorra and Inter-islands
• To return the parcel, a pickup will be scheduled at the end customer's address
• Home delivery (at the merchant's return address)
• Find the closest service point here: SEUR service point locator

*The return address is the address provided during the activation of SEUR shipping rates

Parcel dimensions:

• Maximum length: 100 cm
• Maximum weight: 30 kg
• Maximum size [L+(2W+2H)]: 250 cm

SEUR 24 Retorno + Recogida (Pick&Return)

Same characteristics as SEUR Retorno + Recogida (Pick&Return), with two main differences:

• Delivery within 24 hours after the pickup time
• From Mainland Spain and Inter-islands

SEUR 48 Retorno + Recogida (Pick&Return)

Same characteristics as SEUR Retorno + Recogida (Pick&Return), with two main differences:

• Delivery within 48hours after the pickup time
• From the Balearic Islands

International (Europe) shipping methods

SEUR Classic

Shipping method characteristics:

• Road transport
• Pickup
• Home delivery
• Collection possible
• DAP Incoterm
• POD available
• Transit times: 2-4 days (transit times are approximate)

Parcel dimensions:

• Maximum size [L+(2W+2H)]: 250 cm
• Maximum length: 100 cm
• Maximum weight: 31.5 kg

Transit times: Calculate the approximate transit time of your parcel using SEUR'S transit time calculator.

Other SEUR Classic shipping methods

SEUR Classic 2Shop

Same characteristics as SEUR Classic, with two main differences:

• Delivery at a service point
• Maximum weight: 20 kg
  
  

SEUR Classic Multiparcel

Same characteristics as SEUR Classic with this exception:

• Home delivery service for shipments whose destination is the United Kingdom

SEUR Shop2Home International

Shipping method characteristics:

• From Monday-Friday (excl. public holidays)
• To ship the parcel, drop it off at a service point
• Find the closest service point here: SEUR service point locator
• Home delivery in the country of destination
• POD available

Parcel dimensions:

• Maximum length: 100 cm
• Maximum weight: 20 kg
• Maximum size [L+(2W+2H)]: 250 cm
  
  

SEUR Shop2Shop International

Shipping method characteristics:

• From Monday-Friday (excl. public holidays)
• To ship the parcel, drop it off at a service point
• Find the closest service point here: SEUR service point locator
• Delivery at a service point in the country of destination

Parcel dimensions:

• Maximum length: 100 cm
• Maximum weight: 20 kg
• Maximum size [L+(2W+2H)]: 250 cm

International (EU) return methods

SEUR Classic ShopReturn

Shipping method characteristics:

• From Monday-Friday (excl. public holidays)
• To return the parcel, the end customer has to drop it off at a service point
• Find the closest service point here: SEUR service point locator
• Home delivery (at the merchant's return address*)
• POD available

*The return address is the address provided during the activation of SEUR shipping rates

Parcel dimensions:

• Maximum length: 100 cm
• Maximum weight: 20 kg
• Maximum size [L+(2W+2H)]: 250 cm

Special shipping methods

SEUR Frío (cold chain shipping solution)

Delivery of fresh products while maintaining the cold chain throughout the entire transport process. 

SEUR offers real-time cold chain monitoring from collection to delivery. Fresh products are transported at a controlled temperature between 2ºC and 8ºC in a fleet of refrigerated vehicles. Refrigerated storage is also guaranteed by the carrier.

Pickup and home delivery. If you want to use additional services, like COD or Cambio, or ship to other destinations (Portugal, Ceuta, Melilla, and France), you need to have your own contract with SEUR integrated with Sendcloud.

SEUR Frío 13:30

Express delivery: your fresh products will be delivered by 13:30 the next day. Pickup to home shipping method.

Destinations: Mainland Spain

SEUR Frío 48

Your products will be delivered within 48 hours. Pickup to home shipping method.

Destinations: Balearic Islands (Spain)

Direct contract shipping methods

If you have a direct contract with Seur, you can easily integrate it with your Sendcloud account. Our Seur Contract Activation guide explains how to connect your direct contract. This setup allows you to ship under your own terms and conditions.

List of postal codes

SEUR uses its own postal address validation system. To make sure you enter the correct delivery address, as accepted by SEUR, when creating the label, download the list of all postal codes in which SEUR operates.

Pickups 

Pickups are not available for users with the Free plan. If you have the Free plan, you can use a shipping method that includes drop off (like Shop2Shop and Shop2Home).

Incidental pickups

Lite, Growth and Premium users can request incidental pickups directly from the Sendcloud panel. Read our article How can I request a parcel pickup? for the instructions. 

Please remember to complete the reference field when requesting the pickup. Otherwise, the pickup request will fail. This is obligatory for SEUR.

Recurring pickups

Lite, Growth and Premium users can schedule a recurring pickup directly from the Sendcloud panel. To learn how to do it, read our article How to create a parcel pickup.

Paperless trade

SEUR allows for customs documentation to be sent electronically, preventing the need to physically print and attach multiple copies of required documentation when shipping internationally. Your customs documents will automatically be forwarded to SEUR when you print your shipping label via Sendcloud. 

Claims

If you ship with Sendcloud's rates, Sendcloud will be the intermediary between you and SEUR. This means that in case of an incident with one of your parcels, we invite you to open a claim directly from the Support panel in your Sendcloud account. Read our article How do I start an investigation or file a claim for my parcel? for more information.

The average resolution time of a claim by the carrier is 21 days. This is only approximate.

Click on the relevant claim reason below to see more details about compensation.

Failure to comply with the agreed transport conditions of SEUR may result in you receiving a surcharge. When you ship with SEUR, you automatically agree to these conditions. 

General transport conditions

General conditions for international shipments