Purpose: In this article, you can find InPost Spain shipping conditions. These are rules set by InPost Spain for sending post and parcels. Some goods and substances may not be sent abroad. Keep in mind the international rules. This prevents customs from seizing or destroying your post.
Domestic shipping methods
InPost Entrega a Punto de Servicio Nacional C2C (Domestic Service Point Delivery C2C)
Delivery to a locker or service point of InPost Spain in Mainland Spain and Baleares Islands.
Dimensions:
- Maximum Weight: 30kg
- Max weight volume: 0.125m³
- Max. Length: 120 cm
- Max. dimensions: l+w+h = 150 cm
Criteria:
- Drop-off in one of InPost Spain's lockers or service points
- The mailing label glued flat on the largest side of the package
- Notification by email/SMS
- Receiver must bring their id for pickup
- Parcels will be available for pickup for 8 calendar days
- Undeliverable parcels will be returned to the locker or service point where the parcel was dropped off, not to the sender's address.
InPost Devolución Punto de Servicio Nacional C2C (Domestic Drop off returns C2C)
Workaround:
If you need to process a return, create an outbound shipment for the consumer instead. This serves as a temporary replacement until the PUDO-to-PUDO return option is reinstated.
For detailed information about this method, please check here
Drop off returns to the closest service point to your returns address from Mainland Spain and Baleares Islands.
Dimensions:
- Maximum Weight: 30kg
- Max weight volume: 0.125m³
- Max. Length: 120 cm
- Max. dimensions: l+w+h = 150 cm
Criteria:
- Drop-off in one of InPost Spain's lockers or service points
- The mailing label glued flat on the largest side of the package
- Notification by email/SMS
- Receiver must bring their id for pickup
- Parcels will be available for pickup for 8 calendar days
- Undeliverable parcels will be returned to the locker or service point where the parcel was dropped off, not to the sender's address.
Shipping methods to Europe
InPost Entrega a Domicilio C2C Internacional (International Home Delivery C2C)
Home delivery to Germany and Austria with an average of 3-5 business days.
Dimensions:
- Maximum Weight: 30kg
- Max weight volume: 0.125m³
- Max. Length: 120 cm
- Max. dimensions: l+w+h = 150 cm
Criteria:
- Drop-off in one of InPost Spain's lockers or service points
- The mailing label glued flat on the largest side of the package
- Notification by email/SMS
- Signature delivery
- Undeliverable parcels will be returned to the locker or service point where the parcel was dropped off, not to the sender's address.
InPost Entrega a Punto de Servicio C2C Internacional (International Service Point Delivery)
Delivery one of the Relay Points available across France, Belgium, Portugal, Germany, Luxembourg, Austria, Italy, and The Netherlands within an average of 3-6 working days.
Dimensions:
- Maximum weight: 30 Kg
- Max weight volume: 0.125 m³
- Max length: 120 cm
- Max dimensions: L + W + H = 150 cm
Criteria:
- Drop-off in one of the InPost lockers/service points in Spain; maximum of 20 parcels per drop-off
- Notification by email and/or SMS
- Delivery of the parcel to the recipient on presentation of an identity document and against a digital
- signature.
- The mailing label glued flat on the largest side of the package
- Parcel available at a Relay Point for 8 calendar days
- No calling card
- Undeliverable parcels will be returned to the locker or service point where the parcel was dropped off, not to the sender's address.
InPost Devolucion Punto de Servicio C2C Internacional (International Drop-off Returns C2C)
Workaround:
For returns, create an outbound shipment for the consumer as a temporary alternative. This ensures the return process can continue despite the current limitations.
More info about this method here
Drop off returns to the closest service point to your returns address from Austria, Germany, France, Luxembourg, Italy, Portugal, and The Netherlands.
Dimensions:
- Maximum Weight: 30kg
- Max weight volume: 0.125m³
- Max. Length: 120 cm
- Max. dimensions: l+w+h = 150 cm
Criteria:
- Drop-off in one of InPost Spain's lockers or service points
- The mailing label glued flat on the largest side of the package
- Notification by email/SMS
- Receiver must bring their id for pickup
- Parcels will be available for pickup for 8 calendar days
- Undeliverable parcels will be returned to the locker or service point where the parcel was dropped off, not to the sender's address.
Surcharges
Surcharge manual processing - 15 EUR + price correction
InPost Spain reserves the right to rectify any weight error on the basis of the indications of regularly controlled weighing equipment. In case of discrepancy, the difference in tariff will be claimed from the customer and an administrative processing cost of €15 including all taxes will be applied.
In case of non-conformity of the parcel given by the customer (dimensions, packaging, weight...), no refund can be made by InPost Spain, as the services of drop-off at a Relay Point® and transport to the agency have been completed.
Any parcel which cannot be sent to its final destination will be put at the disposal of the customer in a InPost Spain regional agency.
Surcharge Baleares - 3 EUR
Packages that are being shipped to the Baleares receive a surcharge of €3.
Surcharge to/from Sicily and Sardinia - +10%
Packages that are being shipped to or from Sicily/Sardinia receive a surcharge of +10%.
SMS notifications
The first SMS sent to the recipient is free of charge.
Additional SMS messages may be charged depending on the carrier agreement.
Due to the shortened parcel availability period, the second SMS is sent on the third day of availability (the first day being the day the parcel is delivered to the pickup point).
Pickups
It's not possible to schedule an incidental pickup via Sendcloud with InPost Spain.
To schedule a pickup for parcels in Spain, you must have a direct contract with InPost Spain.
Restricted products
Generally speaking, the following types of product cannot be shipped. Please note that this list is not exhaustive:
- All goods covered by national, European and international regulations on dangerous products (dangerous substances classified by the ADR (Accord for Dangerous Good by Road), classes 1 to 9 such as, but not limited to, explosives, ammunition, gases, flammable, radioactive, toxic or corrosive substances as well as all objects which, by their nature or according to their packaging, may present a danger to the human environment, the safety of transport equipment, the environment, vehicles or damage to others.
- All goods and articles which are contrary to labour law, and/or which by their nature or their packaging may injure InPost Spain employees or damage InPost Spain equipment.
Internationally, in addition to the items covered by the above restrictions, the following cannot be handled: Shipments requiring InPost Spain to obtain a special transport, import or export license or authorization. - Consignments whose transport, import or export is prohibited by any law or regulation in the country of destination, in particular and without limitation furs, plants and perishable goods, psychotropic drugs, securities traded on the stock exchange, etc.
Packages whose packaging contains insults, threats or statements contrary to public order or morality or damaging to the image of InPost Spain. - Jewelry, precious stones, precious metals, securities, currencies, bank notes, payment instruments (credit cards, cheques, bearer securities,...), vouchers, goods travelling under ATA carnet including exhibition goods, shipments containing human ashes or funeral relics, live or dead animals, category A-B-C-D weapons regardless of the applicable administrative regime, narcotics, works of art, counterfeit products, publications or audio-visual media prohibited by law, foodstuffs requiring temperature-controlled transport, as well as tender response files, pre-qualification files, examination papers.
- Should the sender entrust InPost Spain with objects or documents subject to the above restrictions, these will travel at his own risk and peril and under discharge of any responsibility of InPost Spain. In the event of a breach of the above provisions, the sender authorizes InPost Spain to dispose of the parcels in the manner it deems appropriate, including abandoning their routing, and will indemnify InPost Spain for all costs and consequences resulting therefrom for InPost Spain, of any nature whatsoever.
Compensation
In case of loss of the parcel or damage noted, InPost Spain pays a fixed compensation of €25 including all taxes per parcel (including postage), whatever the value of the goods.
InPost Spain does not provide for any compensation in case of non respect of delivery times (these being given as an indication).
InPost Spain exonerates itself from all responsibilities in the following cases:
- Case of force majeure (unforeseeable, irresistible and external fact),
- Inherent vice of the object,
- Failure to comply with the restrictions on taking over the package, the consignor's obligations or the conditions of admission of the package,
- Failure to comply with good packaging practices, particularly with regard to objects considered fragile (crockery, porcelain, bottles, glassware, etc.).
Failure to comply with the agreed transport conditions of InPost Spain may result in you receiving a surcharge. When you ship with InPost Spain, you automatically agree to these conditions.