Short answer: Create a support ticket via the support section in your Sendcloud panel and select Submit a request for a parcel > Shipment damaged.
Explanation: If your parcel is damaged, we advice you to create a support ticket via the support section in your Sendcloud panel and select Submit a request for a parcel > Shipment damaged. Please note that in case of damage, the claim needs to be started within quickly after the 'Delivered' scan, depending on the carrier. When you submit the claim, it'll be sent straight to the carrier. As soon as the carrier informs us about your claim, our support agents will reach out to you via your ticket.
Sendcloud insurance
If you insured your shipment via Sendcloud insurance, make sure to start an insurance claim. You can do so in your Sendcloud panel via the support section . Select Submit a request for a parcel > File a Sendcloud insurance claim for a damaged parcel. As soon as we get an update from the insurance company, our support agents will reach out to you via your ticket.
