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GLS AT shipping conditions

Samantha
  • Updated

Purpose: view the shipping conditions of delivery provider GLS in Austria. GLS offers reliable parcel and express solutions both domestically and internationally.

Related articles: 

→ GLS contract activation AT

→ GLS AT surcharges

Please note that the customer's phone number will not be visible on the shipping label due to the GDPR.

You do not need to have your own GLS contract to start shipping with this carrier. However, you can choose to use your own contract. Click here if you wish to connect it to your Sendcloud account. 

Shipping

GLS shipments only work in combination with a pickup. Return shipments can also be dropped off at a parcelshop.

GLS BusinessParcel

GLS BusinessParcel is a national shipping solution for home deliveries.

Shipping method features:

  • Delivery days: Monday - Friday
  • Reliable and fast transport of parcels up to 31,5 kg
  • Parcels are delivered within 24 hours in Austria
  • Second delivery attempt included
  • Real time Tracking

Characteristics of the parcel: 

  • Maximum weight: 31,5kg
  • Maximum dimensions:
    • Length 200 cm
    • Width 80 cm
    • Height 60 cm
  • Maximum belt circumference: The belt circumference (1x length + 2x width + 2x height) of a package may not exceed 300 cm.

GLS BusinessParcel + ShopDelivery

GLS BusinessParcel + ShopDelivery is the national shipping solution to have your parcels delivered at a ParcelShop of the recipient's choice. 

Shipping method features:

  • Delivery days: Monday - Friday
  • Reliable and fast transport of parcels up to 31,5 kg
  • Parcels are delivered within 24 hours in Austria
  • The recipient is informed when the parcel can be picked up (via SMS or email)
  • The consignee has 8 working days in which to collect their item from the ParcelShop
  • Real time Tracking

Characteristics of the parcel: 

  • Maximum weight: 31,5kg
  • Maximum dimensions:
    • Length 200 cm
    • Width 80 cm
    • Height 60 cm
  • Maximum belt circumference: The belt circumference (1x length + 2x width + 2x height) of a package may not exceed 300 cm.

GLS ExpressParcel

One of the advantages of GLS is that it has its own Express network within Austria. Would you like the guarantee of having your package delivered by the next working day? Then GLS Express is the option for you. 

Shipping method features:

  • Digital consignee signature
  • Scheduled delivery
  • Express shipments are delivered from Monday to Friday

Characteristics of the parcel: 

  • Maximum weight: 50 kg
  • Maximum dimensions:
    • Length 200 cm
    • Width 80 cm
    • Height 60 cm
  • Maximum belt circumference: The belt circumference (1x length + 2x width + 2x height) of a package may not exceed 300 cm.

GLS EuroBusiness

GLS EuroBusiness is an international home delivery shipping method that allows you to ship to countries within Europe. Shipments to neighbouring countries are usually delivered within 24 to 48 hours. For the more distant countries within Europe, the turnaround time is within within 72-96 hours.

Shipping method features:

  • Standard delivery times of 24 - 96 hours
  • Delivery from Monday to Friday
  • Continuous online parcel tracking, in real time
  • Digital consignee signature can be retrieved online
  • Second delivery attempt included, for private consignee at a GLS ParcelShop (if available in the relevant country)

Characteristics of the parcel: 

  • Maximum weight: 40 kg
  • Maximum dimensions:
    • Length 200 cm
    • Width 80 cm
    • Height 60 cm
  • Maximum belt circumference: The belt circumference (1x length + 2x width + 2x height) of a package may not exceed 300 cm.
Shipping locations by country code: 

DE,BE,BG,DK,FR,GR,IE,IT,HR,LU,MC,NL,FI,PL,PT,RO,SE,SK,SI,ES,CZ,HU,CH,NO,LI

GLS EuroBusiness + ShopDelivery

GLS EuroBusiness + ShopDelivery is an international shipping method that allows you to ship your parcel to ParcelShops in Germany, Belgium, Denmark and Poland.

Shipping method features:

  • Standard delivery times of 24 - 96 hours
  • Delivery from Monday to Friday
  • The recipient is informed when the parcel can be picked up (via SMS or email)
  • The consignee has 8 working days in which to collect their item from the ParcelShop
  • Real time Tracking

Characteristics of the parcel: 

  • Maximum weight: 40 kg
  • Maximum dimensions:
    • Length 200 cm
    • Width 80 cm
    • Height 60 cm
  • Maximum belt circumference: The belt circumference (1x length + 2x width + 2x height) of a package may not exceed 300 cm.
Shipping locations by country code: 

DE,BE,DK,PL

Return

GLS ShopReturnService

GLS ShopReturnService is a national return method that allows your customer to return their parcel, from Monday to Friday. 

Shipping method features:

  • The consignee can hand over their parcel at any of the over 7.000 GLS ParcelShops.
  • Parcel returned to the sender address 
  • Returns all over Austria within a standard time of 24 hours
  • Continuous online parcel tracking for returns

Characteristics of the parcel: 

  • Maximum weight: 31,5kg
  • Maximum dimensions:
    • Length 200 cm
    • Width 80 cm
    • Height 60 cm
  • Maximum belt circumference: The belt circumference (1x length + 2x width + 2x height) of a package may not exceed 300 cm.

GLS BusinessParcel ShopReturn

GLS BusinessParcel ShopReturn is a national return method that allows your customer to return their parcel, from Monday to Friday. 

Shipping method features:

  • The consignee can hand over their parcel at any of the over 7,000 GLS ParcelShops
  • Parcel returned to the sender address 
  • Returns all over Austria within a standard time of 24 hours
  • Continuous online parcel tracking for returns

Characteristics of the parcel: 

  • Maximum weight: 31,5kg
  • Maximum dimensions:
    • Length 200 cm
    • Width 80 cm
    • Height 60 cm
  • Maximum belt circumference: The belt circumference (1x length + 2x width + 2x height) of a package may not exceed 300 cm.

GLS EuroBusiness ShopReturn

GLS EuroBusiness ShopReturn is an international return method that allows your customer to return their parcel from different European countries to Austria. 

Shipping method features:

  • The consignee can hand over their parcel at any GLS ParcelShops
  • Parcel returned to the sender address 
  • Returns from Monday to Friday
  • Continuous online parcel tracking for returns

Characteristics of the parcel: 

  • Maximum weight: 40 kg
  • Maximum dimensions:
    • Length 200 cm
    • Width 80 cm
    • Height 60 cm
  • Maximum belt circumference: The belt circumference (1x length + 2x width + 2x height) of a package may not exceed 300 cm.
Return locations by country code: 

BE,DE,DK,IE,LU,NL,PL

How does GLS pick up work?

You can request an incidental or a recurring pickup. 

Incidental pickup:

  • If you are a new customer, please make sure to first reach out to our customer support team
    • Sendcloud will provide you with a user ID. You will later need this ID to request incidental pickups.
    • From now on you can contact GLS directly for incidental pickups via: . Make sure to add your user ID in the subject when submitting your request.
  • If you wish to have a collect on the same day, you need to ask before 11:00. If it is for the next day, then you have until 17:00 to do so. 
  • Free of charge
  • To cancel a pickup, please contact GLS promptly
  • Minimum of 5 parcels per day/per pick up

Recurring pickup: 

  • You can request a recurring pick up by reaching out to our Support team via the chat or a support ticket
  • Time frames: upon request
  • Minimum of 5 parcels per day/per pick up
  • GLS will need to know the following information: Address, package quantity, approximate weight per package, desired pick up times and contact details of the respective contact person on site (at merchant)

Like every carrier, GLS has prepared a document about their General Transport Conditions. If you deviate from the conditions, a surcharge will be charged on your invoice afterwards. When you send with GLS, you automatically agree to the following conditions:

General Transport Conditions