Purpose: To inform you about the shipping services of InPost Italy and their conditions to ship from or to lockers within Italy.
Address to Locker
Service presentation
You can use this method for Locker deliveries. This gives your customers the freedom to pick up their parcel at a time that suits them. Parcels can be handed over at a locker, InPost point or via a pickup. Pickups require a minimum of 10 parcels.
Characteristics of the product
- Delivery days: Monday - Friday
- Delivery at one of the InPost lockers or InPost Points in Italy
- Estimated delivery time: 2 work days
- Tracking available
Maximum dimensions
- Maximum weight: 25kg
- Maximum dimensions:
- Size S: 66.4 cm L x 42 cm W x 8.8 cm H
- Size M: 66.4 cm L x 42 cm W x 17 cm H
- Size L: 66.4 cm L x 42 cm W x 38.5 cm H
Locker to Locker
Service presentation
You can use this method for Locker deliveries. This gives your customers the freedom to pick up their parcel at a time that suits them. Parcels can be handed over and shipped at a locker or at an InPost point. It's not possible to use this method in combination with a pickup.
Characteristics of the product
- Delivery days: Monday - Friday
- Delivery at one of the InPost lockers in Italy
- Estimated delivery time: 2 work days
- Tracking available
Maximum dimensions
- Maximum weight: 25kg
- Maximum dimensions:
- Size S: 66.4 cm L x 42 cm W x 8.8 cm H
- Size M: 66.4 cm L x 42 cm W x 17 cm H
- Size L: 66.4 cm L x 42 cm W x 38.5 cm H
Surcharges
InPost Italy doesn't work with surcharges. Instead, they return the shipment to sender if the conditions aren't met. This is done at the cost of a new shipments. Find a list of possible return reasons below:
- The parcel wasn't picked up within 3 days
- The parcel was over 25 kg
- The parcel went over the maximum dimensions
Shipments from/to Sicily and Sardinia
If you're shipping shipping from/to Sicily or Sardinia, an extra 5% of the shipping costs will be taken into account. This will be displayed on your invoice as a surcharge.
Pickups
If you're interested in a recurring pickup, you can reach out to our Customer Support team. Please prepare the information in the dropdown menu below in advance, to make sure your request can be handled as quickly as possible. Minimum of 10 parcels.
Prepare the following information:
- Company/Name:
- Pickup address (complete):
- Contact person:
- Telephone number:
- Email address:
- Approximate number of parcels to be collected (minimum 10 parcels):
- Weekly frequency (indicate days):
- Time slot:
- Type (envelope/package/etc.):
- Approximate weight of parcels:
- Approximate size of parcels:
Pickups only take place on week days (Monday - Friday). If a pickup didn't take place, InPost will automatically come by the following workday.
Claims
InPost Italy doesn't have standard insurance. Claims are therefore based on 1 EUR per kg. If you're experiencing trouble with your shipment, please create a support ticket. You can do so by going to Support > Submit a request for a shipment.
Click here for more information on how to create a support ticket.
For information we like to refer you to the terms and conditions on the InPost website: