Short answer: it's not possible to start a regular investigation without a scan. If you still want the carrier to investigate, we need more information.
Description: If the shipment didn't receive a scan, the carrier can't start an investigation. This is because they can't trace the parcel. If you still want to start a normal investigation, we need more specific information. You can provide us with the information via a 'Shipment delayed' ticket. Keep in mind that this will be a manual process and therefore visual details are important.
- Detailed description of the package
- Detailed description of the content
- Sales invoice or packing slip
If we receive an update from the carrier, we'll inform you via your ticket.