Purpose: In this article we explain the surcharges that will apply to your shipment if it does not comply with DPD France's shipping conditions.
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Fuel surcharge
DPD France applies a fuel surcharge to all parcels. DPD France applies the air fuel surcharge to DPD Classic Intercontinental parcels and the road fuel surcharge to DPD Relais, Classic, Predict and Retour parcels.
This rate changes monthly. Click here for more information and for the rates applicable for the current month.
Volumetric weight
DPD France applies a weight/volume ratio to all parcels. The cost of the shipment is then calculated on the basis of the volumetric weight of the package. The volumetric weight is compared to the actual weight of the shipment. For billing purposes, the highest weight between the volumetric weight and the actual weight of the parcel will be used.
However, there is a maximum difference of 3 kg allowed between the actual weight and the volumetric weight. Example: if a package weights 2 kg (actual weight) and 5 kg (volumetric weight), there is only a difference of 3kg, which means that the volumetric weight is not applicable. DPD France will only charge the price of a 2 kg-package.
If the volumetric weight is greater than 30 kg, a surcharge of 35 cents per kg will be applied.
How to calculate the volumetric weight of a parcel?
At Sendcloud we have developed a calculator that will help you calculate the volumetric weight of your parcel and avoid surcharges. Click here for more information and to use the tool.
General surcharges - Non-compliant shipments
Surcharges |
Rates |
Explanation |
| Non standard shipments | 32 EUR/parcel | |
| Delivery address is a private address (DPD Classic) | 3.20 EUR/parcel | If the parcel is sent via DPD Classic instead of DPD Predict and the delivery address is a private address of an individual |
|
Overweight parcels |
20.20 EUR/parcel |
National, Europe, Intercontinental |
| Non-compliant shipments | 55 EUR/parcel |
Parcels that do not comply with DPD France's General Terms and Conditions of Sale National, Europe and Intercontinental |
| Manual label processing | 0.60 EUR/parcel | National, Europe, Intercontinental |
| Missing or incomplete information | 0.60 EUR/parcel |
No parcels per pickup - 7.20 EUR
If you expect not to have any parcels on a given date and you have a recurring pickup organized, we strongly suggest that you cancel the pickup the day before by 17.00. Failure to cancel an "empty" pickup will result in a 7.20 EUR surcharge (per day). This surcharge can apply to international shipments as well.
Shipments to the United Kingdom
DPD France applies a surcharge of 7.20 EUR per parcel for the declaration of a parcel to the UK (Incoterm DAP Export customs declaration).
National-specific surcharges
Surcharges |
Rates |
Explanation |
| Islands off the coast of France | 17.20 EUR/parcel | Download the list of postal codes |
| Corsica | 20 EUR/parcel | All shipments to Corsica will be applied a 20 EUR surcharge |
| Difficult areas and mountain areas | 6 EUR/parcel | Download the list of postal codes |
| Failure of delivery if recipient is absent | 4.20 EUR/parcel | A second attempt is not included in the rates |
| Surcharge for non-standard parcel (weight from 20 kg to 30 kg maximum) | 52 EUR/parcel | The maximum weight allowed (no surcharge) por shipments via DPD Relais is 20 kg |
| Return to sender | Price of the outbound parcel | Applied even if it's a forced return |
Europe-specific surcharges
Surcharges |
Rates |
Explanation |
| Return to sender | Price of outbound parcel | Applied even if it's a forced return |
| Islands in Europe | 25.20 EUR/parcel | Download the list of postal codes |
| Customs operations | 35.27 EUR/parcel | Andorra, Bosnia, Liechtenstein, Norway, Serbia, Switzerland, Ukraine |
| Shipments of a value of more than 1000 euros | 35.20 EUR/parcel | Shipments to Bosnia, Serbia, Norway, Ukraine |
| Incorrect, incomplete or missing invoices | 20.20 EUR/parcel | Andorra, Bosnia, Liechtenstein, Norway, Serbia, Switzerland, Ukraine |
Intercontinental-specific surcharges
| Surcharges | Rates | Explanation |
| Change of address | 5.20 EUR/request | Each request for a change in the delivery address will generate a surcharge of 5.20 EUR |
| Incorrect, incomplete or missing invoices | 20.20 EUR/parcel | These documents are very important for customs clearance |
| Remote areas | 20.20 EUR/parcel | Additional charge applied in order to offset the additional costs incurred when delivering to remote locations. |
| Empty pickup | 7.20 EUR/parcel | |
| Non standard parcels | 20.20 EUR/parcel | |
| Non compliant parcels | 40.20 EUR/parcel | Parcels that do not comply with DPD France's General Terms and Conditions of Sale |
| Manual label | 0.60 EUR/parcel |
European islands surcharges - 25.20 EUR/parcel
Shipments to European islands: Isle of Man, Balearic Islands Spain, Sardinia, Sicily, Azores, Madeira and all greek islands.
Options surcharges
SMS - 0.15 EUR
To avoid the supplements mentioned above, please read carefully DPD France's terms and conditions of sale and make sure that your packages meet the necessary requirements.