Topic: Learn how you can create and include pre-printed return labels in your boxes. Pre-printed return labels allow you to comply with the selling regulations of online selling platforms such as Zalando, Otto, and La Redoute, and help you to provide a seamless return process for your customers.
You can now print return labels at the same time as you print your shipping labels, directly from the incoming order overview.
Step 1: Create a default return shipping method
Go to Settings > Return defaults and select your preferred return shipping method from the dropdown menu. This is the method which will be automatically used to create your return labels when you print your orders. This is also the method that will be pre-selected when you want to create a return using the manual return form.
ℹ Good to know: Return defaults do not affect return method selection via the return portal.
Step 2: Print return labels with shipping labels
From the IOV, enable the types of documents you want to print from the dropdown menu next to the Create labels button, and click Apply selection:
Tip: You can choose to print return labels, shipping labels and/or packing slips for all of your orders in a single click.
Successful return announcements will appear in the Returns tab under the incoming returns overview.
Step 3: Change the return method
If the preferred method you set as your return default (Step 1) is not applicable for an order, you will see the error message contains error. This can occur if your default return method does not support the selected destination country, or if the parcel exceeds the maximum weight/dimensions of the method.
You can manually select a new return method directly from the incoming order overview, by either:
- Clicking the expand menu arrow:
- Or, by clicking the stylus icon to edit the order:
How can I print a return label for an order I already created?
Once you've printed a shipping label for an order, it will disappear from the incoming order overview, but you will still be able to create a return for it at any point.
- Returns can be created from an outgoing shipment directly from the Created labels tab. See: How to create a return for an outgoing shipment
- You can also create a return directly from the Returns tab, by selecting a specific return from the incoming return overview and clicking Print return label
How am I charged for return labels?
This feature is currently only available when you have a direct contract with a carrier and have connected it to your Sendcloud account. The amount you are charged for used labels and the way you are reimbursed for unused labels is on the terms and conditions of your specific carrier contract.
*This feature is only available for users who ship on a direct carrier contract. If you want to use this feature, but you ship on a Sendcloud contract/rates, you can contact your CSM for more information. Note that you will be charged for any labels you create via a Sendcloud contract from the moment of printing the label.