Quick answers
- Why did my pickup request fail?
- Why do I get a street address error for my Evri label?
- 🇬🇧My parcels weren't collected - how do I reschedule my pickup?
- Why does the pickup status say 'Complete', when the pickup didn't show up?
- My parcel is delayed, what do I do?
- I didn't use this label, so why is it on my invoice?
FAQ
- How do I create a support ticket?
- How do I cancel my shipment?
- FAQ Service Points
- How do I add my own carrier contract?
- Contract Activation Errors
- How can I prevent my outbound shipments from being returned to sender?
Tips
- Can I create test labels with Sendcloud
- Basic Integration Troubleshooter
- How to provide visual evidence for troubleshooting
- How to choose the best packaging for your products
- Zapier: Importing orders via Google Sheets
- Shipping from the UK to the EU post Brexit
International Shipping
- Send your customs documents digitally via Paperless Trade
- How to add your IOSS number
- Carrier changes due to Brexit
- How to download/print customs documents through Sendcloud
- International shipping: VAT & EORI numbers
- International shipping: checklist, tricks & tips