Purpose: Learn how to connect your Royal Mail carrier contract with your Sendcloud account in just a few easy steps.
Note: We only support Royal Mail integration if you have an OBA (Online Business Account), as we do not support Royal Mail Click & Drop.
Step 1: Activate your Sendcloud subscription
You can connect your own carrier contract when you have a paid subscription plan with Sendcloud.
For more information regarding which plan is best for you and the needs of your business, you can always contact us via the support section of your Sendcloud account or click here.
Step 2: Register Your Royal Mail Account and Provide Credentials
To authorize the connection, you’ll need an active Royal Mail Online Business Account (OBA).
You can register for an account by contacting Royal Mail directly or by clicking here.
Important: If you haven’t logged into your OBA account recently, it may become inactive, and Royal Mail may decline your request to activate a contract. Be sure to log into your OBA account before requesting contract activation. This helps our Support team process your request quickly.
Please follow the steps on this page to contact Customer Support: How do I create a support ticket, and provide the following:
-
Royal Mail Account Number
If you need help locating this, please refer to Royal Mail: Business Contact Us. -
Posting Number
(This number begins with a '9'). -
OBA Email Address
The email linked to your Online Business Account, which may be different from your primary Sendcloud email. -
Royal Mail Collection Address
Provide the full collection address registered with Royal Mail. -
Royal Mail Contact Details
Include a phone number, email, and primary contact person associated with your Royal Mail account, if different from the contact details on your Sendcloud account.
Note: When sending the request, ensure it matches the email associated with your original OBA sign-up. This may differ from emails used for other Royal Mail services, such as Click & Drop.
Next steps
Once you've submitted the request, a Sendcloud Customer Support Consultant will connect your contract with your Sendcloud account on your behalf. You'll receive an email confirming when this process is complete.
From this point, your Royal Mail contract should now be successfully linked to your Sendcloud account, and you can begin shipping on your Royal Mail rates. When you create a label with a Royal Mail shipping method, the label price will now show as 0.00 EUR in the Sendcloud panel.
Important Customs Information: Please note that when shipping internationally with Royal Mail via Sendcloud, Intersoft Intelligent Shipper® only produces a CN23 customs form. Although CN22 is not supported, this does not cause any delivery delays. The CN23 form includes all the necessary content required for CN22 and CN23 documents, simplifying the customs process and ensuring smooth delivery.
Additional information
Royal Mail does not support the HUF (Hungarian Forint) currency for label creation within Sendcloud. To avoid postal errors when shipping to Hungary, you can either:
- Use GBP: Convert the value to GBP in Sendcloud to generate the label successfully.
- Create labels via Royal Mail's portal: If possible, create the label directly through Royal Mail’s platform, which may support HUF.
Direct contract shipping methods
Here you can find a list of all the Royal Mail shipping methods supported by Sendcloud.
Note: For detailed information on shipping methods and pricing, please contact your Royal Mail account manager.
Direct contract shipping methods
| Shipping Method | Shipping method ID |
|---|---|
| Royal Mail 1st Class (BPL1) | 2913 |
| Royal Mail 1st Class Letter (BPL1) | 3732 |
| Royal Mail 1st Class Letter Signed (BPR1) | 3733 |
| Royal Mail 1st Class Large Letter (BPL1) | 3736 |
| Royal Mail 1st Class Large Letter Signed (BPR1) | 3737 |
| Royal Mail 1st Class Signed (BPR1) | 2915 |
| Royal Mail 1st Class Standard Signed (Recorded) (STL1) | 2919 |
| Royal Mail 24 Standard - Large Letter (CRL1) | 7024 |
| Royal Mail 24 Standard Signed - Large Letter (CRL1) | 7025 |
| Royal Mail 24 Standard (CRL1) | 3484 |
| Royal Mail 24 Standard Signed (CRL1) | 2917 |
| Royal Mail 2nd Class (BPL2) | 2914 |
| Royal Mail 2nd Class Letter (BPL2) | 3734 |
| Royal Mail 2nd Class Letter Signed (BPR2) | 3735 |
| Royal Mail 2nd Class Large Letter (BPL2) | 3738 |
| Royal Mail 2nd Class Large Letter Signed (BPR2) | 3739 |
| Royal Mail 2nd Class Signed (BPR2) | 2916 |
| Royal Mail 2nd Class Standard Signed (Recorded) (STL2) | 2920 |
| Royal Mail 48 Standard - Large Letter (CRL2) | 7026 |
| Royal Mail 48 Standard Signed - Large Letter (CRL2) | 7027 |
| Royal Mail 48 Standard (CRL2) | 3485 |
| Royal Mail 48 Standard Signed (CRL2) | 2918 |
| Royal Mail 1st Class Account Mail Letter (STL1) | 3740 |
| Royal Mail 1st Class Account Mail Large Letter (STL1) | 3742 |
| Royal Mail 2nd Class Account Mail Letter (STL2) | 3741 |
| Royal Mail 2nd Class Account Mail Large Letter (STL2) | 3743 |
| Royal Mail International Business Parcels Tracked Boxable (Country Pricing) (MPR) | 8471 |
| Royal Mail International Business Personal Correspondence Untracked (Letter) (DP3) | 8470 |
| Royal Mail International Business Personal Correspondence Signed (Large Letter) (MTP) | 8465 |
| Royal Mail International Business Non Personal Correspondence Signed (Large Letter) (MTO) | 8464 |
| Royal Mail International Business Non Personal Correspondence Untracked (Large Letter) (DG4) | 8469 |
| Royal Mail International Business Personal Correspondence Tracked (Large Letter) (MPO) | 8463 |
| Royal Mail International Business Non Personal Correspondence Untracked (Parcel) (DE4) | 8468 |
| Royal Mail International Business Non Personal Correspondence Signed (Parcel) (MP9) | 8466 |
| Royal Mail International Business Non Personal Correspondence Tracked (Parcel) (MP4) | 8462 |
| Royal Mail International Business Personal Correspondence Tracked & Signed (Large Letter) (MPP) | 8467 |
| Royal Mail International Signed On Account Extra Compensation (Letter) (OSB) | 8452 |
| Royal Mail International Tracked & Signed On Account Extra Compensation (Letter) (OTD) | 8459 |
| Royal Mail International Business Mail Tracked Extra Comp Zonal (Letter) (MTJ) | 8443 |
| Royal Mail International Business Mail Signed Extra Compensation Zonal (Letter) (MTN) | 8448 |
| Royal Mail International Business Mail Tracked & Signed Extra Comp Zonal (Letter) (MTD) | 8455 |
| Royal Mail International Tracked On Account Extra Compensation (Large Letter) (OTB) | 8446 |
| Royal Mail International Business Mail Tracked Extra Comp Zonal (Large Letter) (MTJ) | 8444 |
| Royal Mail International Business Mail Signed Extra Compensation Zonal (Large Letter) (MTN) | 8449 |
| Royal Mail International Business Mail Tracked & Signed Extra Comp Zonal (Large Letter) (MTD) | 8456 |
| Royal Mail International Signed On Account Extra Compensation (Large Letter) (OSB) | 8453 |
| Royal Mail International Tracked & Signed On Account Extra Compensation (Large Letter) (OTD) | 8460 |
| Royal Mail International Tracked On Account Extra Compensation (Parcel) (OTB) | 8447 |
| Royal Mail International Business Parcels Signed Extra Comp Country Pricing (Parcel) (MP0) | 8451 |
| Royal Mail Int Business Parcels Tracked & Signed Extra Comp Country Pricing (Parcel) (MTF) | 8458 |
| Royal Mail International Signed On Account Extra Compensation (Parcel) (OSB) | 8454 |
| Royal Mail International Tracked & Signed On Account Extra Compensation (Parcel) (OTD) | 8461 |
| Royal Mail International Business Parcels Signed Extra Comp Zonal Pricing (Parcel) (MP6) | 8450 |
| Royal Mail Int Business Parcels Tracked & Signed Extra Comp Zonal Pricing (Parcel) (MTB) | 8457 |
| Royal Mail International Business Parcels Tracked Extra Comp Country Pricing (Parcel) (MP8) | 8445 |
| Royal Mail International Business Mail Signed Letter Country (MTN) | 3337 |
| Royal Mail International Signed on Account Letter (OSA) | 3335 |
| Royal Mail International Business Mail Signed Large Letter Country | 3346 |
| Royal Mail International Standard on Account (OLA) | 3350 |
| Royal Mail International Signed on Account Large Letter (OSA) | 3344 |
| Royal Mail International Business Mail Tracked Large Letter Country | 3349 |
| Royal Mail International Business Mail Tracked & Signed Large Letter Country | 3343 |
| Royal Mail International Tracked On Account Large Letter (OTA) | 3347 |
| Royal Mail International Track & Signed On Account Large Letter (OTC) | 3341 |
| Royal Mail International Business Mail Tracked Large Letter Zonal (MTI) | 3348 |
| Royal Mail International Business Mail Tracked & Signed Large Letter Zonal (MTC) | 3342 |
| Royal Mail International Business Mail Signed Large Letter Zonal (MTM) | 3345 |
| Royal Mail International Business Mail Tracked Letter Country | 3340 |
| Royal Mail International Business Mail Tracked & Signed Letter Country | 3333 |
| Royal Mail International Tracked On Account Letter (OTA) | 3338 |
| Royal Mail International Track & Signed On Account Letter (OTC) | 3332 |
| Royal Mail International Business Mail Tracked Letter Zonal (MTI) | 3339 |
| Royal Mail International Business Mail Tracked & Signed Letter Zonal (MTC) | 3334 |
| Royal Mail International Business Mail Signed Letter Zonal (MTM) | 3336 |
| Royal Mail International Business Parcels Signed Country - incoterm DDU (MP6) | 3162 |
| Royal Mail International Business Parcels Zero Sort Low Volume Economy (DE6) - incoterm DDP | 8160 |
| Royal Mail International Business Parcels Tracked Boxable (MPR) - incoterm DDP | 8159 |
| Royal Mail International Parcels Signed On Account (OSA) | 3160 |
| Royal Mail International Business Parcels Tracked Country (MP7) | 3159 |
| Royal Mail International Business Parcels Tracked & Signed Country - incoterm DDU (MTA) | 3165 |
| Royal Mail International Parcels Tracked On Account (OTA) | 3157 |
| Royal Mail International Tracked & Signed On Account (OTC) | 3163 |
| Royal Mail International Business Parcels Tracked Zonal (MP1) | 3158 |
| Royal Mail International Business Parcels Tracked & Signed Zonal (MTA) | 3164 |
| Royal Mail International Business Parcels Signed Zonal (MP5) | 3161 |
| Royal Mail International Business Mail Zone Sort Economy (Letter) (IP3) | 8442 |
| Royal Mail International Business Mail Zone Sort Priority (Letter) (IP1) | 8441 |
| Royal Mail International Business Mail Zone Sort Economy (Large Letter) (IG3) | 7041 |
| Royal Mail International Business Mail Zone Sort Priority (Large Letter) (IG1) | 7040 |
| Royal Mail International Business Parcels Zone Sort Economy Service (IE3) | 7038 |
| Royal Mail International Business Parcels Zone Sort Priority Service (IE1) | 7039 |
| Royal Mail International Standard On Account (Letter) (OLA) | 8473 |
| Royal Mail International Economy On Account (Letter) (OLS) | 8476 |
| Royal Mail International Standard On Account (Parcel) (OLA) | 8474 |
| Royal Mail International Economy On Account (Parcel) (OLS) | 8477 |
| Royal Mail International Standard On Account (Large Letter) (OLA) | 8472 |
| Royal Mail International Economy On Account (Large Letter) (OLS) | 8475 |
| Royal Mail Tracked Letter - Boxable 24 (TRNN) | 2924 |
| Royal Mail Tracked Letter High Volume - Boxable 24 (TRMN) | 10862 |
| Royal Mail Tracked Letter High Volume - Boxable 24 Signature (TRMS) | 10861 |
| Royal Mail Tracked Letter - Boxable 24 Signature (TRNS) | 2925 |
| Royal Mail Tracked Letter - Boxable 48 (TRSN) | 2926 |
| Royal Mail Tracked Letter High Volume - Boxable 48 (TRLN) | 10863 |
| Royal Mail Tracked Letter High Volume - Boxable 48 Signature (TRLS) | 10864 |
| Royal Mail Tracked Letter - Boxable 48 Signature (TRSS) | 2927 |
| Royal Mail Special Delivery Guaranteed by 1PM £1000 (SD2) | 4005 |
| Royal Mail Special Delivery Guaranteed by 1PM (Age check) £1000 (SDJ) | 4017 |
| Royal Mail Special Delivery Guaranteed by 1PM (ID check) £1000 (SDB) | 4011 |
| Royal Mail Special Delivery Guaranteed £1000 (SEC) | 8778 |
| Royal Mail Special Delivery Guaranteed (Age check) £1000 (SDW) | 8772 |
| Royal Mail Special Delivery Guaranteed (ID check) £1000 (SDZ) | 8775 |
| Royal Mail Special Delivery Guaranteed by 1PM £2500 (SD3) | 4006 |
| Royal Mail Special Delivery Guaranteed by 1PM (Age check) £2500 (SDK) | 4018 |
| Royal Mail Special Delivery Guaranteed by 1PM (ID check) £2500 (SDC) | 4012 |
| Royal Mail Special Delivery Guaranteed £2500 (SED) | 8779 |
| Royal Mail Special Delivery Guaranteed (Age check) £2500 (SDX) | 8773 |
| Royal Mail Special Delivery Guaranteed (ID check) £2500 (SEA) | 8776 |
| Royal Mail Special Delivery Guaranteed by 1PM £750 (SD1) | 4004 |
| Royal Mail Special Delivery Guaranteed by 1PM (Age check) £750 (SDH) | 4016 |
| Royal Mail Special Delivery Guaranteed by 1PM (ID check) £750 (SDA) | 4010 |
| Royal Mail Special Delivery Guaranteed £750 (SEB) | 8777 |
| Royal Mail Special Delivery Guaranteed (Age check) £750 (SDV) | 8771 |
| Royal Mail Special Delivery Guaranteed (ID check) £750 (SDY) | 8774 |
| Royal Mail Special Delivery Guaranteed by 9AM £1000 (SD5) | 4002 |
| Royal Mail Special Delivery Guaranteed by 9AM (Age check) £1000 (SDN) | 4014 |
| Royal Mail Special Delivery Guaranteed by 9AM (ID check) £1000 (SDF) | 4008 |
| Royal Mail Special Delivery Guaranteed by 9AM £2500 (SD6) | 4003 |
| Royal Mail Special Delivery Guaranteed by 9AM (Age check) £2500 (SDQ) | 4015 |
| Royal Mail Special Delivery Guaranteed by 9AM (ID check) £2500 (SDG) | 4009 |
| Royal Mail Special Delivery Guaranteed by 9AM £750 (SD4) | 4001 |
| Royal Mail Special Delivery Guaranteed by 9AM (Age check) £750 (SDM) | 4013 |
| Royal Mail Special Delivery Guaranteed by 9AM (ID check) £750 (SDE) | 4007 |
| Royal Mail Tracked 24 (TPNN) | 3103 |
| Royal Mail Tracked 24 High Volume (TPMN) | 10857 |
| Royal Mail Tracked 24 High Volume Signature (TPMS) | 10858 |
| Royal Mail Tracked 24 Signed to Servicepoint (TPNS) | 3153 |
| Royal Mail Tracked 24 to Servicepoint (TPNN) | 3152 |
| Royal Mail Tracked 24 Signed + Agecheck (TPC) | 3104 |
| Royal Mail Tracked 24 Signed (TPNS) | 3105 |
| Royal Mail Tracked 48 (TPSN) | 3106 |
| Royal Mail Tracked 48 High Volume (TPLN) | 10859 |
| Royal Mail Tracked 48 High Volume Signature (TPLS) | 10860 |
| Royal Mail Tracked 48 Signed to Servicepoint (TPSS) | 3155 |
| Royal Mail Tracked 48 to Servicepoint (TPSN) | 3154 |
| Royal Mail Tracked 48 Signed + Agecheck (TPD) | 3107 |
| Royal Mail Tracked 48 Signed (TPSS) | 3108 |
| Royal Mail Tracked Returns 24 (TSN) | 2921 |
| Royal Mail Tracked QR Returns 24 (TSN) | 6913 |
| Royal Mail Tracked Returns 48 (TSS) | 2922 |
| Royal Mail Tracked QR Returns 48 (TSS) | 6914 |
| Royal Mail International Business Mail Country Sort High Volume Priority (Letter) (DP1) | 8481 |
| Royal Mail International Business Mail Country Sort High Volume Economy (Large Letter) (DG3) | 8480 |
| Royal Mail International Business Mail Country Sort High Volume Priority (Large Letter) (DG1) | 8479 |
| Royal Mail International Business Parcels Zero Sort High Volume Priority (Parcel) (DE1) | 8478 |
| Royal Mail International Business Mail Country Sort Low Volume Priority (Letter) (DP4) | 8483 |
| Royal Mail International Business Mail Country Sort Low Volume Economy (Large Letter) (DG6) | 8484 |
| Royal Mail International Business Parcels Zero Sort Low Volume Economy (Parcel) (DE6) | 8482 |
| Royal Mail International Business Mail Zone Sort Economy Machine (Large Letter) (IG6) | 8486 |
| Royal Mail International Business Mail Zone Sort Priority Machine (Large Letter) (IG4) | 8485 |
| Royal Mail International Business Mail Zone Sort Economy Machine (Letter) (IP6) | 8488 |
| Royal Mail International Business Mail Zone Sort Priority Machine (Letter) (IP4) | 8487 |
Tracking Information for Royal Mail Services
Royal Mail services operate with different levels of tracking, which impacts how shipments appear in your Sendcloud account.
- Tracked Services: Any service that contains the word "Tracked" in its name provides full tracking updates.
- Untracked Services: All other Royal Mail services are untracked and will only receive a delivered status update.
Untracked Services Include:
- Royal Mail 1st & 2nd Class letter services
- Royal Mail international untracked services (Sendcloud naming: International Business Mail Zone Sort)
- Royal Mail Special Delivery services (all)
- Royal Mail HM Forces services
Note: If the service name does not contain Tracked, it does not provide tracking. This should be considered when configuring integration feedback settings based on carrier tracking scans. If there are any doubts, a support ticket can be opened from the Sendcloud account.
Automatic Status Update for Untracked Services
Untracked Royal Mail shipments do not receive status updates from Intersoft. However, if Royal Mail marks the shipment as delivered on their tracking page, Sendcloud will automatically update the shipment status to delivered after a fixed time period.
Currently, the system does not consider the shipping method's lead time. Instead:
- Every night at 21:59, all untracked parcels that have been in the "announced" status for 60 hours or longer are moved to "delivered".
- The exact time a shipment is updated can vary depending on when it was announced. For example:
- A parcel announced at 09:59 will be 72 hours old when it is updated to "delivered".
- A parcel announced at 20:59 will be 61 hours old when it is updated to "delivered".
If a lead-time-based update is implemented in the future, this article will be updated accordingly.