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Royal Mail contract activation

Louise
  • Updated
Purpose: Learn how to connect your Royal Mail carrier contract with your Sendcloud account in just a few easy steps.

Step 1: Activate your Sendcloud subscription

You can connect your own carrier contract when you have a paid subscription plan with Sendcloud.

For more information regarding which plan is best for you and the needs of your business, you can always contact us via the support section of your Sendcloud account or click here.

Step 2: Register your Royal Mail account and obtain credentials

It's necessary to have a Royal Mail Online Business Account before you can obtain the required information needed to authorize the connection.

  1. You can get an account by contacting Royal Mail or by clicking here.
    Important: If you have not logged into your Royal Mail OBA account for a while, your account will become inactive and the carrier will not accept your request to activate a contract. Therefore, make sure you log into your OBA environment before requesting to activate Royal Mail. This will help our Support team to process your request as soon as possible.
  2. Once you have your account set up, please fill in this form:
    Royal Mail & Sendcloud Registration Form
  3. You can find all the information required to fill in this form in your Royal Mail account details
  4. Once you've filled in the registration form, click Submit.
Note: When entering your email address into the form, ensure that the email you enter is associated with the original Online Business Account sign-up. This is not necessarily the same as the email address you use for other Royal Mail services, such as Click & Drop, etc.

Next steps

Once you've submitted the registration form, a Sendcloud Customer Support Consultant will connect your contract with your Sendcloud account on your behalf. You'll receive an email confirming when this process is complete.

From this point, your Royal Mail contract should now be successfully linked to your Sendcloud account, and you can begin shipping on your Royal Mail rates. When you create a label with a Royal Mail shipping method, the label price will now show as 0.00 EUR in the Sendcloud panel.