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Connect Sendcloud to Claude with MCP

Ludovica
  • Updated

Purpose: Learn what the Sendcloud MCP is, what you can do with it, and how to connect your Sendcloud account to a compatible AI assistant, such as Claude or ChatGPT.

What is the Sendcloud MCP?

The Sendcloud Model Context Protocol (MCP) connects your Sendcloud account to compatible AI assistants, allowing you to interact with your shipping data and perform supported shipping tasks using natural language.

Instead of switching between your AI assistant and Sendcloud, you can ask the assistant to retrieve information from your account or perform supported actions for you.

With the Sendcloud MCP, you can:

  • View and manage orders
  • Create shipping labels
  • Track parcels
  • Compare available shipping options
  • Find service points
  • Manage returns
  • View and create shipping rules
Connection options: Sendcloud MCP is available through Claude's public connector directory. You can also connect manually using a custom MCP connector in compatible AI assistants, such as ChatGPT, where this functionality is supported.
💡 Good to know: Sendcloud MCP interacts with supported Sendcloud APIs and information from your connected account. Your AI assistant may also answer general questions about Sendcloud using publicly available information, such as the Sendcloud Help Center. This is separate from the MCP connection.

Before you connect

To use Sendcloud MCP, you need:

  • An existing Sendcloud account
  • Access to a compatible AI assistant
  • The appropriate permissions in your Sendcloud account for the actions you want to perform

You don't need to create a separate Sendcloud API integration to use MCP. You can connect through a public connector or configure a custom MCP connection, depending on your AI assistant.

Important: Connecting Sendcloud to an AI assistant can allow the assistant to perform actions in your Sendcloud account. Always review the information shown by your assistant before confirming an action, especially when it creates, changes, or removes information from your account.

Connect Sendcloud MCP to your AI assistant

There are two ways to connect your Sendcloud account to an AI assistant. Choose the method supported by the assistant you're using.

Option 1: Connect through a public connector (Claude)

Sendcloud is available in Claude's public connector directory. Follow these steps to connect your account:

  1. Log in to Claude.
  2. In the bottom-left corner, click your name and open Settings.
  3. Select Connectors.
  4. Search for Sendcloud.
  5. Select Sendcloud and click Connect.
  6. Follow the authorization steps shown on screen to connect your Sendcloud account.
  7. Review the requested permissions and grant access to complete the connection.

Once connected, you can start asking Claude to interact with your Sendcloud account.

Option 2: Connect through a custom MCP connector

If Sendcloud isn't available in your AI assistant's public connector directory, you may still be able to connect manually using a custom MCP connector.

The exact setup steps depend on your AI assistant. When configuring the connection, use the following details:

MCP server URL https://mcp.sendcloud.com/mcp
Authentication method OAuth

Example: Connect Sendcloud MCP to ChatGPT

Although Sendcloud isn't currently available in ChatGPT's public connector directory, you can configure a custom connection if your ChatGPT account supports custom MCP servers.

  1. Open ChatGPT Plugins.
  2. Click Add.
  3. Select Add custom MCP server.
  4. Enter the MCP server URL: https://mcp.sendcloud.com/mcp.
  5. Select OAuth as the authentication method.
  6. Follow the authorization steps shown on screen to connect your Sendcloud account.
  7. Review the requested permissions and complete the connection.
Good to know: The availability of custom MCP connections depends on your AI assistant and its account settings or subscription. If you don't see the option to add a custom MCP server, check the documentation provided by your AI assistant.
💡 Tip: Depending on your AI assistant, you may be able to manage the permissions granted to Sendcloud through its connection settings. Your assistant may also ask for permission before performing certain actions.

Start using Sendcloud MCP

Once your account is connected, you can describe what you want to do in natural language. You don't need to use specific commands. The following examples illustrate some supported use cases.

View your orders

Ask your AI assistant to retrieve information about orders in your Sendcloud account.

Example: "Show me my orders from this week."

Your assistant can retrieve relevant order information and present the results in the conversation.

Check a shipment

Ask your AI assistant for available information about one of your shipments.

Example: "Where is this parcel right now?"

Your assistant can retrieve available shipment information and present the current status.

Compare shipping options

You can ask your AI assistant to retrieve and compare available shipping options.

Example: "What shipping options are available for this order?"

Your assistant can use the available Sendcloud data to show you applicable shipping options.

Find a service point

You can ask your AI assistant to find available service points for a shipment.

Example: "Find the closest service point for this shipment."

Your assistant can use Sendcloud MCP to retrieve available service points.

Create a shipping label

You can ask your AI assistant to create a shipping label for an order.

Example: "Create a shipping label for order #10482."

Your assistant may ask for additional information or confirmation before completing the action.

Create a shipping rule

You can describe the shipping rule you want to create using natural language.

Example: "Create a shipping rule that uses DHL Express for orders over 2 kg."

Your assistant can interpret your request and may ask you to confirm the rule before creating it in your Sendcloud account.

💡 Tip: Be specific in your prompts. Include relevant information such as the order number, parcel details, destination, or conditions you want to apply. Your AI assistant can ask follow-up questions if more information is required.

Permissions and confirmations

Sendcloud MCP uses your connected Sendcloud account to access available information and perform supported actions.

Depending on your AI assistant, the permissions you've granted, and the action you're requesting, you may be asked to approve an action before it is performed.

Important: Read confirmation messages carefully before approving them. Some MCP actions can create, change, or remove information or settings in your Sendcloud account.

If the required access or permission isn't granted, your AI assistant may not be able to complete the requested action.

Frequently asked questions

Do I need a Sendcloud account?

Yes. You need an existing Sendcloud account to connect and use Sendcloud MCP with an AI assistant.

Which AI assistants can I connect to Sendcloud MCP?

Sendcloud is available through Claude's public connector directory. You can also connect through a custom MCP connector in compatible AI assistants, such as ChatGPT, where custom MCP connections are supported.

Availability and setup requirements depend on your AI assistant.

Do I need to create an API integration?

No. You don't need to manually create a Sendcloud API integration to use MCP. You can connect through a public connector or configure a custom MCP connection using the server URL and OAuth authentication.

Does the Sendcloud MCP cost extra?

Currently, there is no additional Sendcloud fee for using MCP.

Your AI assistant may have its own subscription requirements or usage limits.

Does Sendcloud MCP replace my Sendcloud account or API integration?

No. Sendcloud MCP provides an additional way to interact with supported Sendcloud functionality through an AI assistant. It doesn't replace your Sendcloud account or existing API integrations.

How does Sendcloud MCP access my account?

Sendcloud MCP uses an authorized connection to your Sendcloud account. It operates within the permissions available to the connected account.

Depending on the AI assistant and requested action, you may also be asked to approve permissions or confirm an action.

What can I ask Sendcloud MCP to do?

You can use natural language to request supported shipping tasks, such as retrieving orders, checking shipments, comparing shipping options, finding service points, creating labels, managing returns, and working with shipping rules.

The available capabilities may evolve as Sendcloud MCP continues to develop.

What should I do if something doesn't work?

If your AI assistant can't complete a Sendcloud action through MCP, check that:

  • Your Sendcloud account is connected to your AI assistant.
  • The necessary permissions have been granted.
  • The requested action is supported.
  • You've provided all required information.

If you're using a custom connection, also check that you've entered the correct MCP server URL and authentication method.

If the issue persists, contact our Support team for assistance.

Sendcloud MCP is continuously evolving. We're working on expanding and improving the available capabilities. This article will be updated as new functionality and connection options become available.