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Purpose: Learn how to connect your DHL Express carrier contract with your Sendcloud account in three easy steps.Â
Step 1: Activate your Sendcloud subscription
Sendcloud offers three subscriptions with which you are able to use your own transport contract: Lite, Growth and the Premium plan.
For more information regarding which plan is best for you and the needs of your business, you can always contact us via the support section of your Sendcloud account or click here.
Step 2: Contact DHL Express
Before you continue with the contract activation, you need to reach out to DHL Express (PreSalesRequest.INTL@dhl.com) and ask them to generate the credentials for the web services of the GloWS interface (REST API). This email needs to contain certain information. We've already written the email you need to send to DHL Express. Make sure to fill in all the details:
Email:
Hi Pre-Sales Team,
Please kindly generate the credentials for the web services of the GloWS interface (REST API). See information below:
Customer Company Name:
Customer Contact Name:
IT Contact Name Sendcloud
Customer Account number outbound (EXPORTACCOUNTID) return ( IMPORTACCOUNTID, if applicable.)
Customer Address Line:
Customer City:
Customer Postcode:
Customer Telephone:
Customer Email:
Customer Primary DHL Express Account Number:
Thank you in advance.
Kind regards,
DHL Express will then come back to you with the right credentials (username and password).
Step 3: Enable your carrier contractÂ
Once you have activated a Sendcloud subscription and have received a response from DHL Express, you can connect your carrier contract.Â
In your Sendcloud panel navigate to Shipping > Carriers. Go to the My contracts tab and find DHL Express from the list. Click Add contract. Here you can add the credentials needed to validate the connection to DHL Express.Â
Step 4: Enter your DHL Express contract details
Complete the form with the information below and click "Save" when you are done.
- Username (received via email)
- Password (received via email)
- Account ID Export
- Account ID import*
*If you don't add your DHL Express import number to your Sendcloud account, it's not possible to create returns with DHL Express via Sendcloud.
Done! Once you've followed the steps above, your DHL Express contract should now be successfully linked to your Sendcloud platform and you can begin shipping on your DHL Express rates. When you create a label with a DHL Express shipping method, the label price will now show as 0.00 EUR in your account.Â