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How can I change my invoice address?

Joan
  • Updated

Purpose: learn how to change your invoice address and other financial information in your Sendcloud account.

Change your invoice address

You might move your business somewhere else. In that case you'll also want to make sure that all of your invoice details are still up to date. You can change your invoice address (and other details) by following these steps:

  1. Go to Settings > Addresses
  2. Click on Invoice
  3. Make the necessary changes
  4. Save your new invoice address
Q: Why can't I change my invoicing country?

Your invoicing country is set up when you create your account and fill out the registration form. The country can't be changed afterwards. In case you need to change the country, you'll need to create a new account.

Note: keep in mind that due to GDPR we keep your data for 6 months after requesting to delete an account. This means that you'll not be able to use the same email address as the one that's linked to this account for another for six months. If you want to reuse your email address, you'll need to change it before deleting your account. If you have any feedback regarding this matter, you can file a support ticket in your panel under the category Suggestions. 

Change additional invoice information

Maybe you're not relocating but some other information is changing. In certain situations you might want to change your CoC number or VAT number. You can make those adjustments by following the same steps as mentioned above at Change your invoice address. 

Why does my VAT number need to be VIES verified (Belgium, Spain, Italy, and Austria)?

Sendcloud is located in The Netherlands, which means that in order to use Sendcloud you'll need to enable your national VAT number. If this is correctly done, VIES will be able to verify the number and you'll be able to create shipping labels within Sendcloud. This also means that due to intra-Community acquisition, we'll not invoice the tax (21%) on your shipments. However, you'll still need to declare your expenses with your local tax authorities.

Can I change the information on a previous invoice?

No, you can't change the information on a previous invoice. However, if you contact our support team via a support ticket providing the invoice number, they can re-generate the invoice with the new data. Keep in mind this only possible for invoices within the same year.

How can I change my invoice mail address? You can change the email address where you receive your invoices by following the steps in Change your invoice address. The option to update your email address is available there.

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→ How do I change my bank account number?

→ Can I get an invoice with VAT shifted?