Purpose: This article provides an overview of Royal Mail shipping conditions within Sendcloud, detailing available services, delivery expectations, parcel characteristics, and additional resources for customers using Royal Mail via Sendcloud.

Royal Mail Shipping Services

Sendcloud offers Royal Mail domestic and international tracked services for reliable, fully tracked deliveries. These methods will be available as drop-off only, providing flexibility through Royal Mail’s extensive post office network.

This article explains how you can ship with Royal Mail via Sendcloud without needing your own Royal Mail contract. All shipments will be processed under Sendcloud’s contract with Royal Mail.

Important: If you would like to schedule a collection, please do so directly via the Royal Mail collection service.

Additional Resources

For more detailed information regarding your shipments with Royal Mail, please refer to the resources below:

Domestic

Royal Mail Tracked 24 - Large Letter

Shipping Method Characteristics:

Delivery Timing: Best effort (typically 1 working day)
Delivery Attempts: 2
Delivery Days: Monday to Saturday
Available Destinations: UK (including IM, GG, JE)

Parcel Dimensions:

Minimum Weight: 0.001 kg
Maximum Weight: 1.001 kg
Max Dimensions: 35.3 cm x 25 cm x 2.5 cm

Royal Mail Tracked 24 - Small Parcel

Shipping Method Characteristics:

Delivery Timing: Best effort (typically 1 working day)
Delivery Attempts: 2
Delivery Days: Monday to Saturday
Available Destinations: UK (including IM, GG, JE)

Parcel Dimensions:

Minimum Weight: 0.001 kg
Maximum Weight: 2.001 kg
Max Dimensions: 45 cm x 35 cm x 16 cm

Royal Mail Tracked 24 - Medium Parcel

Shipping Method Characteristics:

Delivery Timing: Best effort (typically 1 working day)
Delivery Attempts: 2
Delivery Days: Monday to Saturday
Available Destinations: UK (including IM, GG, JE)

Weight Options:

This shipping method is available in three weight bands:

Royal Mail Tracked 24 - Medium Parcel 0–2 kg
Royal Mail Tracked 24 - Medium Parcel 2–10 kg
Royal Mail Tracked 24 - Medium Parcel 10–20 kg

Parcel Dimensions:

Minimum Weight: 0.001 kg
Maximum Weight: 20.001 kg
Max Dimensions: 61 cm x 46 cm x 46 cm

Royal Mail Tracked 24 Signed - Large Letter

Shipping Method Characteristics:

Delivery Timing: Best effort (typically 1 working day)
Delivery Attempts: 2
Delivery Days: Monday to Saturday
Available Destinations: UK (including IM, GG, JE)

Parcel Dimensions:

Minimum Weight: 0.001 kg
Maximum Weight: 1.001 kg
Max Dimensions: 35.3 cm x 25 cm x 2.5 cm

Royal Mail Tracked 24 Signed - Small Parcel

Shipping Method Characteristics:

Delivery Timing: Best effort (typically 1 working day)
Delivery Attempts: 2
Delivery Days: Monday to Saturday
Available Destinations: UK (including IM, GG, JE)

Parcel Dimensions:

Minimum Weight: 0.001 kg
Maximum Weight: 2.001 kg
Max Dimensions: 45 cm x 35 cm x 16 cm

Royal Mail Tracked 24 Signed - Medium Parcel

Shipping Method Characteristics:

Delivery Timing: Best effort (typically 1 working day)
Delivery Attempts: 2
Delivery Days: Monday to Saturday
Available Destinations: UK (including IM, GG, JE)

Weight Options:

This shipping method is available in three weight bands:

Royal Mail Tracked 24 Signed - Medium Parcel 0–2 kg
Royal Mail Tracked 24 Signed - Medium Parcel 2–10 kg
Royal Mail Tracked 24 Signed - Medium Parcel 10–20 kg

Parcel Dimensions:

Minimum Weight: 0.001 kg
Maximum Weight: 20.001 kg
Max Dimensions: 61 cm x 46 cm x 46 cm

Royal Mail Tracked 48 - Large Letter

Shipping Method Characteristics:

Delivery Timing: Best effort (typically 2 working days)
Delivery Attempts: 2
Delivery Days: Monday to Saturday
Available Destinations: UK (including IM, GG, JE)

Parcel Dimensions:

Minimum Weight: 0.001 kg
Maximum Weight: 1.001 kg
Max Dimensions: 35.3 cm x 25 cm x 2.5 cm

Royal Mail Tracked 48 - Small Parcel

Shipping Method Characteristics:

Delivery Timing: Best effort (typically 2 working days)
Delivery Attempts: 2
Delivery Days: Monday to Saturday
Available Destinations: UK (including IM, GG, JE)

Parcel Dimensions:

Minimum Weight: 0.001 kg
Maximum Weight: 2.001 kg
Max Dimensions: 45 cm x 35 cm x 16 cm

Royal Mail Tracked 48 - Medium Parcel

Shipping Method Characteristics:

Delivery Timing: Best effort (typically 2 working days)
Delivery Attempts: 2
Delivery Days: Monday to Saturday
Available Destinations: UK (including IM, GG, JE)

Weight Options:

This shipping method is available in three weight bands:

Royal Mail Tracked 48 - Medium Parcel 0–2 kg
Royal Mail Tracked 48 - Medium Parcel 2–10 kg
Royal Mail Tracked 48 - Medium Parcel 10–20 kg

Parcel Dimensions:

Minimum Weight: 0.001 kg
Maximum Weight: 20.001 kg
Max Dimensions: 61 cm x 46 cm x 46 cm

Royal Mail Tracked 48 Signed - Small Parcel

Shipping Method Characteristics:

Delivery Timing: Best effort (typically 2 working days)
Delivery Attempts: 2
Delivery Days: Monday to Saturday
Available Destinations: UK (including IM, GG, JE)

Parcel Dimensions:

Minimum Weight: 0.001 kg
Maximum Weight: 2.001 kg
Max Dimensions: 45 cm x 35 cm x 16 cm

Royal Mail Tracked 48 Signed - Medium Parcel

Shipping Method Characteristics:

Delivery Timing: Best effort (typically 2 working days)
Delivery Attempts: 2
Delivery Days: Monday to Saturday
Available Destinations: UK (including IM, GG, JE)

Weight Options:

This shipping method is available in three weight bands:

Royal Mail Tracked 48 Signed - Medium Parcel 0–2 kg
Royal Mail Tracked 48 Signed - Medium Parcel 2–10 kg
Royal Mail Tracked 48 Signed - Medium Parcel 10–20 kg

Parcel Dimensions:

Minimum Weight: 0.001 kg
Maximum Weight: 20.001 kg
Max Dimensions: 61 cm x 46 cm x 46 cm

International

Royal Mail International Tracked - Large Letter

Shipping Method Characteristics:

Delivery Timing: Best effort (transit time varies by destination)
Delivery attempts: 1
Delivery Days: Monday to Saturday
Available Destinations: Europe, North America, Asia, Australia, and Rest of World

See full list here
BE, NL, DE, JP, DK, EE, FI, FR, KR, HU, IE, IT, LV, LT, LU, AT, PL, PT, LB, SI, SK, ES, CZ, SE, GR, HR, NO, CH, RS, MT, LI, IS, AX, AD, NZ, AU, BR, RU, CA, SM, SG, CY, TW, TH, FO, TR, MY, GI, GL, US, VA, HK, IN, IC, IL
Incoterm: DDU

Weight Options:

This shipping method is available in four weight brackets:

Royal Mail International Tracked - Large Letter 0–100 g
Royal Mail International Tracked - Large Letter 100–250 g
Royal Mail International Tracked - Large Letter 250–500 g
Royal Mail International Tracked - Large Letter 500–750 g

Parcel Dimensions:

Minimum Weight: 0.001 kg
Maximum Weight: 0.751 kg
Max Dimensions: 35.3 cm x 25 cm x 2.5 cm

Royal Mail International Tracked - Small Parcel

Shipping Method Characteristics:

Delivery Timing: Best effort (transit time varies by destination)
Delivery attempts: 1
Delivery Days: Monday to Saturday
Available Destinations: Europe, North America, Asia, Australia, and Rest of World

See full list here
BE, NL, DE, JP, DK, EE, FI, FR, KR, HU, IE, IT, LV, LT, LU, AT, PL, PT, LB, SI, SK, ES, CZ, SE, GR, HR, NO, CH, RS, MT, LI, IS, AX, AD, NZ, AU, BR, RU, CA, SM, SG, CY, TW, TH, FO, TR, MY, GI, GL, US, VA, HK, IN, IC, IL
Incoterm: DDU (Delivered Duty Unpaid)

Weight Options:

This shipping method is available in multiple weight brackets:

Royal Mail International Tracked - Small Parcel 0–250 g
Royal Mail International Tracked - Small Parcel 250–500 g
Royal Mail International Tracked - Small Parcel 500–750 g
Royal Mail International Tracked - Small Parcel750 g–1 kg
Royal Mail International Tracked - Small Parcel 1–1.25 kg
Royal Mail International Tracked - Small Parcel 1.25–1.5 kg
Royal Mail International Tracked - Small Parcel 1.5–1.75 kg
Royal Mail International Tracked - Small Parcel 1.75–2 kg

Parcel Dimensions:

Minimum Weight: 0.001 kg
Maximum Weight: 2.001 kg
Max Dimensions: 45 cm x 35 cm x 16 cm

Royal Mail International Tracked & Signed - Medium Parcel

Shipping Method Characteristics:

Delivery Timing: Best effort (transit time varies by destination)
Delivery attempts: 1
Delivery Days: Monday to Saturday
Available Destinations: Europe, North America, Asia, Australia, and Rest of World

See full list here
BE, NL, DE, JP, DK, EE, FI, FR, KR, HU, IE, IT, LV, LT, LU, AT, PL, PT, LB, SI, SK, ES, CZ, SE, GR, HR, NO, CH, RS, MT, LI, IS, AX, AD, NZ, AU, BR, RU, CA, SM, SG, CY, TW, TH, FO, TR, MY, GI, GL, US, VA, HK, IN, IC, IL
Incoterm: DDU (Delivered Duty Unpaid)

Weight Options:

This shipping method is available in multiple weight brackets:

Royal Mail International Tracked & Signed - Medium Parcel 0–1 kg
Royal Mail International Tracked & Signed - Medium Parcel 1–2 kg
Royal Mail International Tracked & Signed - Medium Parcel 2–3 kg
Royal Mail International Tracked & Signed - Medium Parcel 3–4 kg
Royal Mail International Tracked & Signed - Medium Parcel 4–5 kg
Royal Mail International Tracked & Signed - Medium Parcel 5–7.5 kg
Royal Mail International Tracked & Signed - Medium Parcel 7.5–10 kg
Royal Mail International Tracked & Signed - Medium Parcel 10–15 kg
Royal Mail International Tracked & Signed - Medium Parcel 15–20 kg

Parcel Dimensions:

Minimum Weight: 0.001 kg
Maximum Weight: 20.001 kg
Max Dimensions: 61 cm x 46 cm x 46 cm

Claim conditions

Standard Liability:

All Royal Mail shipments include basic compensation for loss or damage under specific reimbursement limits, depending on the shipping method used.
This is not an insurance but standard liability coverage with maximum caps.

Shipping Method	Max Reimbursement
Royal Mail Tracked 24 / 48	£150
Royal Mail Tracked 24 / 48 + Signature	£100
Royal Mail Tracked International	£100
Royal Mail Tracked International + Signature	£50

Deadlines:

Domestic:

Delayed / Lost: Claims can be submitted starting from day 8 after the first scan, and must be submitted within 30 days of the first scan.
Damaged / Delivered, not received: Submission is possible after the delivery scan up until a maximum of 30 days after the first scan.

International:

Delayed / Lost: Claims can be submitted starting from day 11 after the first scan, and must be submitted within 180 days of the first scan.
Damaged / Delivered, not received: Submission is possible after the delivery scan up until a maximum of 180 days after the first scan.

High-Value Parcels:

For parcels worth more than the above mentioned caps or containing fragile items, we strongly recommend adding Sendcloud Shipping Protection to ensure full coverage against both loss and damage beyond Royal Mail’s standard limits.

Damaged Parcels:

Claims for damaged parcels are accepted under Royal Mail’s liability coverage up to the maximum limits above.
To submit a claim, you must provide:

Proof of postage
Proof of value
Photos of the damaged product, including the box and inner packaging

Lost Parcels:

Claims for lost parcels are accepted under Royal Mail’s liability coverage up to the maximum limits above.
Required documents:

Proof of postage
Proof of value

Delivered but Not Received:

If tracking shows the parcel as delivered (including GPS scan or delivery confirmation), a claim may still be possible, but only if your customer completes a signed Denial of Receipt (DOR) form.
If your customer refuses to sign the DOR, the claim cannot be submitted.

Important Reminders:

Royal Mail does not refund shipping costs for delays under liability compensation.
If a parcel is lost or damaged, shipping costs may be refunded only if the total claim amount (parcel value + shipping) is below the liability cap.
Certain items may be excluded from claims under Royal Mail’s terms. Always check their prohibited items list.