Purpose: This article shows how you can now create returns directly from the Shipped parcel overview.
Previous articles:
→ How to set up your return portal
How to access the Manual Return Form
- Go to the Shipping overview and click on Shipped.
- Click on the eye-icon.
- Click on Actions
- Select Create return
You will be brought to the Manual Return Form for outgoing shipments:
- On the new Manual Return Form your customer's details will be pre-filled.
- The Manual Return Form will allow you to fill in the return reason for items, if applicable. The information will be pre-filled based on the previous outgoing shipment.
- If you use the form to create a return for your customer from the outgoing shipment, the returned item will be presented in the overview.
Please ensure the pre-filled details are correct before proceeding:
Tick the box Send return label to the customer if you want your customer to receive the return label in their inbox. Please note that if track & trace email notifications are not enabled, no return label can be forwarded.
Finally, click on Create Label.
How to create a return using the return portal
If you prefer to use the return portal to create returns, instead of filling in the return form, you can still choose to do so.
- Go to the shipping overview and click on Shipped
- Click the eye icon next to the order for which you want to create a return
- Select Actions
- Select Create a return with return portal from the dropdown menu
- You will be directed to the return portal where you can proceed to enter your customer's details as usual
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