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How to use the return shipment form

Louise
  • Updated

Purpose: This article is on how to create a return label for an order that did not come from an integrated store using the Return shipment form. 

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Previous articles: 

→  How to set up your return portal

Create your return labels using the Return shipment form

To access the New Return function go to Returns and click New return.

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Overview of the return shipment form

On the  Return shipment form, there are four sections: Customer information, Return details, Return items and Shipping method. On the right side of the panel, you will find a Summary of the details you have added and the Indicative total price of the manual shipment. 

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Once you have created your return label it will appear in the

Tip: If you click the Save this contact box under Customer information, the next time you create a return for this customer their information will be auto-filled into the form

Related articles:

→ Process your return shipments