Purpose: View the shipping conditions for sending outbound parcels with DHL eCommerce UK, formerly known as UK Mail.
Pick-ups
Regular pick-ups are available with DHL eCommerce UK. If you wish to schedule a regular pick-up, contact our Sales or Support team. See pick-up conditions below:
- Free of charge
- Available from the Lite subscription plan and above
- Flexible schedule
- Minimum 5 parcels per pick-up
Service Presentation
DHL eCommerce UK offers a cost-effective and convenient alternative to the Post Office for e-commerce businesses shipping within the United Kingdom. They offer fast, affordable and flexible delivery service which allow you to offer precise delivery time slots to your customers for a reliable customer journey.
Shipping method features:
You can have your parcel collected from your business premises. If you wish to schedule regular pick-ups, contact our Sales or Support team
- Fully trackable service
- Your customers will be informed at each point of the delivery journey via email or text message
- If the recipient is not home at the time of delivery they can reschedule to another day or have it delivered to a safe place, neighbor's house, or DHL eCommerce UK ServicePoint
Shipping methods
The DHL regular pick-up service is compatible with the following specific shipping methods:
- DHL Parcel Pickup - Next Day 0-5kg
- DHL Parcel Pickup - Saturday 0-5kg
- DHL Parcel Pickup - 48 Hours Delivery 0-5kg
- DHL Parcel Pickup - 72 Hours Delivery 0-5kg
- DHL Parcel Pickup - Next Day 5-10kg
- DHL Parcel Pickup - Saturday 5-10kg
- DHL Parcel Pickup - 48 Hours Delivery 5-10kg
- DHL Parcel Pickup - 72 Hours Delivery 5-10kg
- DHL Parcel Pickup - Next Day 10-15kg
- DHL Parcel Pickup - Saturday 10-15kg
- DHL Parcel Pickup - 48 Hours Delivery 10-15kg
- DHL Parcel Pickup - 72 Hours Delivery 10-15kg
- DHL Parcel Pickup - Next Day 15-20kg
- DHL Parcel Pickup - Saturday 15-20kg
- DHL Parcel Pickup - 48 Hours Delivery 15-20kg
- DHL Parcel Pickup - 72 Hours Delivery 15-20kg
- DHL Parcel Pickup - Next Day 20-30kg
- DHL Parcel Pickup - Saturday 20-30kg
- DHL Parcel Pickup - 48 Hours Delivery 20-30kg
- DHL Parcel Pickup - 72 Hours Delivery 20-30kg
Volumetric weight:
Volumetric weight is used when shipping costs are based on the size of the parcel rather than its actual weight. Large but lightweight parcels may still incur higher charges.
If you have any questions about your shipping options, please contact our Support team.
Claims
Sendcloud Shipping Protection
If you want to insure your package, we recommend you to add Sendcloud Shipping Protection before creating the label. If you do not add it, it won't be possible to obtain compensation in the event of a problem with your shipment.
For more information, learn how to file a claim at XCover (Sendcloud Shipment Protection) and read the terms and conditions of the insurance.
Important information about rates & services
All parcels are subject to weight verification. In the event that an under declaration is identified, the correct weight will be used for charging purposes and a correction charge of £0.35 will be added. Please note: Fuel surcharges will also be charged on top of this fee.
If the first delivery attempt is unsuccessful, a charge of £3.70 per shipment will be raised for each subsequent delivery attempt. The shipment will be returned to the sender after 5 working days from the due date of delivery if further delivery instructions are not received. It is agreed that charges for unsuccessful delivery attempts will be waived up to a maximum of 5% of total volume per month. There will be no re-delivery charge when a delivery is made later on the same day.
As with every carrier, DHL eCommerce UK has prepared a list of terms and conditions which we recommend you view before shipping to avoid unwanted surcharges.