Purpose: view the shipping conditions for sending outbound parcels with DHL eCommerce UK, formerly known as UK Mail.
Service Presentation
DHL eCommerce UK offers a cost-effective and convenient alternative to the Post Office for e-commerce businesses shipping within the United Kingdom. They offer fast, affordable and flexible delivery service which allow you to offer precise delivery time slots to your customers for a reliable customer journey.
Shipping method features:
- You can choose to have your parcel collected from your business premises or to drop-off at any of 50+ UK depots or 3,500 ServicePoints across the UK.
- Fully trackable service
- Your customers will be informed at each point of the delivery journey via email or text message
- Return items not possible - DHL eCommerce UK only offers outbound shipments
- If the recipient is not home at the time of delivery they can reschedule to another day or have it delivered to a safe place, neighbour's house or DHL eCommerce UK ServicePoint.
Additional services
When creating your label in Sendcloud, you will have the option to choose the following additional services:
-
Home address only with signature
The courier will require a signature from the recipient named on the label before handing over the parcel, and will only deliver to a home address. If the recipient is not home, redelivery will be attempted or the parcel will be delivered to a local service point awaiting further instruction.
-
With signature
The courier will require a signature from the recipient named on the label before handing over the parcel.
Delivery time options
For some of the shipping methods stated below, you can choose a time slot in which your parcel will be delivered. The options are as follows:
- Next Day
- Next Day before 9:00am
- Next Day before 10:30am
- Next Day before 12:00pm
- Saturday delivery
- Saturday delivery before 9:00am
- Saturday delivery before 12:00pm
- Within 48 hours
- Within 72 hours
Shipping methods
Shipping Method |
Description |
Parcel Characteristics |
|
DHL eCommerce UK XS |
For delivery of extra small parcels up to 2kg. |
|
|
DHL eCommerce UK Small |
For delivery of small parcels up to 5kg. |
|
|
DHL eCommerce UK Medium |
For delivery of parcels up to 10kg. |
|
|
DHL eCommerce UK Large |
For delivery of large parcels up to 15kg. |
|
|
DHL eCommerce UK X Large |
For delivery of extra large parcels up to 20kg. |
|
|
DHL eCommerce UK XX Large |
Delivery for XXL parcels up to 25kg. |
|
|
DHL eCommerce UK UK Pickup
|
Parcels are collected and delivered to locations within the UK. We will collect your UK or Internationally bound parcels straight from your home or business address and you’ll be given a one hour parcel collection window. |
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DHL eCommerce UK UK Pickup to Service point
|
If your recipient isn’t going to be at home when the parcel is scheduled to be delivered, they can arrange for their parcel to be delivered to their local DHL eCommerce UK ServicePoint and collect it at a time to suit them. You can create an incidental pickup with this method from the Sendcloud panel. Once you create a shipment with this method a pick-up will automatically be scheduled for the next business day. You can create a pick-up for next business day until 23:59PM. |
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|
DHL eCommerce UK Dropoff / Dropoff to Service Point
|
Drop off your parcel at over 3,500 DHL eCommerce UK ServicePoints across the UK. Shops are open from 8am until late, 7 days a week. In addition to ServicePoint drop-off, you can also drop off your parcel at any of DHL UK's 50 depots. |
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DHL eCommerce UK Bagit (S / M/ L / XL)
|
Service for delivering parcels in a bag format. |
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DHL eCommerce UK Connect International
For this shipping method, the maximum dimensions differ depending on country, as shown below:
Dimensions per country
|
Country code |
max length in cm |
max width in cm |
max height in cm |
|
AT |
200 |
120 |
80 |
|
BE |
200 |
120 |
80 |
|
BG |
200 |
120 |
80 |
|
HR |
200 |
120 |
80 |
|
CZ |
200 |
120 |
80 |
|
FR |
120 |
60 |
60 |
|
DE |
200 |
120 |
80 |
|
DE |
200 |
120 |
80 |
|
GR |
200 |
120 |
80 |
|
HU |
200 |
120 |
80 |
|
IE |
200 |
120 |
80 |
|
IE |
200 |
120 |
80 |
|
IE |
200 |
120 |
80 |
|
IT |
200 |
120 |
80 |
|
IT |
200 |
120 |
80 |
|
LU |
200 |
60 |
60 |
|
NL |
200 |
60 |
60 |
|
NO |
200 |
60 |
60 |
|
PL |
200 |
60 |
60 |
|
PT |
200 |
60 |
60 |
|
RO |
200 |
60 |
60 |
|
SK |
200 |
60 |
60 |
|
SI |
200 |
60 |
60 |
|
ES |
200 |
60 |
60 |
Manual handling charges
For shipments with a larger weight, the following extra chargies will be applied per shipment:
-
25 - 50 kilos: £0.00
-
51 - 75 kilos: £4.98
-
76 - 100 kilos: £5.88
-
101-200 kilos: £10.88
- 201 kilos plus: £20.00
Extra charges for other services
-
Isle of Wight & Isles of Scilly: £5.99 per Shipment
-
Return to Sender: £2.50 per Shipment
-
Nothing to collect fee: £0.00
-
Booked in delivery: £13.29 per Shipment
-
Out of Gauge / Long Length: £14.99 per item
Important information about rates & services
You acknowledge and agree that all goods being returned to you or being collected from one third party for delivery to another will be carried at your sole risk. DHL eCommerce UK does not accept any liability under any circumstances for any loss or damage to such goods (howsoever caused).
All parcels are subject to weight verification. In the event that an under declaration is identified, the correct weight will be used for charging purposes and a correction charge of £0.50 will be added.
If the first delivery attempt is unsuccessful, a charge of £2.50 per Shipment will be raised for each subsequent delivery attempt. The Shipment will be returned to the sender after 5 working days from the due date of delivery if further delivery instructions are not received. It is agreed that charges for unsuccessful delivery attempts will be waived up to a maximum of 5% of total volume per month. There will be no re-delivery charge when a delivery is made later on the same day.
As with every carrier, DHL eCommerce UK has prepared a list of terms and conditions which we recommend you view before shipping to avoid unwanted surcharges.