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DPD UK & DPD Local contract activation

Louise Thomasson
  • Updated

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Purpose: Learn how to connect your DPD UK or DPD Local carrier contract with your Sendcloud account in three easy steps. 

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Step 1: Activate your Sendcloud subscription

Sendcloud offers three subscriptions with which you are able to use your own transport contract: Lite, Growth and the Premium plan.

For more information regarding which plan is best for you and the needs of your business, you can always contact us via the support section of your Sendcloud account or click here.

Step 2: Enable your carrier contract 

Once you have activated a Sendcloud subscription, you can connect your carrier contract. 

In your Sendcloud panel navigate to Shipping > Carriers. Go to the My contracts tab and find DPD UK or DPD Local from the list. Click Add contract. Here you can add the credentials needed to validate the connection to DPD. 

Step 3: Enter your DPD contract details

Complete the form with the information below and click "Save" when you are done.

  • Username - The username you use to login at the DPD portal
  • Password* - The password you use to login at the DPD portal.
    (Your password may not contain special characters or symbols such as $ or £)
  • Account number - You can find the account numbers in the DPD Portal (MyDPD > My Account Details)
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To have tracking status and notifications activated for your DPD UK or DPD Local contract connection, please contact us by making a support request from the support section of your Sendcloud account. 
Please note that your contract may not be activated to accept API requests. In order to resolve this, contact DPD to request the activation. 
If you don't know how to obtain any of the information listed above, contact your DPD account manager for guidance. 

Done! Once you've followed the steps above, your DPD contract should now be successfully linked to your Sendcloud platform and you can begin shipping on your DPD rates. When you create a label with a DPD shipping method, the label price will now show as £0.00 in your account.