Purpose: See how address information is captured and formatted in Sendcloud.
Address formatting
Every country has its own unique address format. For example, UK addresses normally begin with a house number followed by the street address. In the Netherlands, this is reversed. Some countries rely on house names rather than house numbers in certain districts.
To overcome this, we have implemented a new logic for address formatting. This logic is based on a combination of the address details we import from your webshop integration (captured during the checkout process) and the information required by your shipping carrier.
Rather than try and format all addresses into a house number and street name field, we have added the option to merge the street name and house number into a single generic address field (address field 1).
This allows us to send address details to the shipping carrier based on their required format to make sure shipment data and labels can be processed correctly.
How does it work?
Sendcloud will detemine how to format your address based on your carrier selection. If you change your carrier before creating your label, the address format will be redetermined.
This is all done automatically, so you don't have to do anything extra. You will be able to review the address data and change carriers before creating your label.
Format 1:
| Street: Insulindelaan |
| House number: 115 |
If the carrier accepts the format above, with the house number and street address as individual fields, then the format is accepted. If the carrier does not accept this format, then the fields will be merged into a new field, which will look as follows:
Format 2:
| Address 1: Insulindelaan 115 |
If you decide to change to a different shipping carrier by editing the order in the incoming order overview, the address format is reviewed again.
Address format per carrier
The following carriers support the merged address line (address field 1):
- DHL Express, BRT, Poste Italiane, DPD AT, Correos Express, Correos, Colisprive, Chronopost, GLS Italy, Mondial Relay, UPS, Budbee, Delivengo, DPD UK, Homerr, Royal Mail, Trunkrs and unstamped letter.
The following carriers support a split (street & house number) address format:
- DHL, GLS DE, PostNL, Colissimo, MRW, Hermes, Bpost, Post AT, Instabox, DP, DPD, DHL DE and SEUR.
FAQ:
Q: After changing carriers, I see that the split address is not correct. Why is this?
- A: The complexity of addresses is very high. It might happen that upon changing the carrier, our logic is not able to detect the house number correctly. Please do not hesitate to contact us to share your feedback so that we can improve the logic accordingly.