Purpose: View the shipping conditions of UK postal service, Royal Mail.
Royal Mail Tracked 24 and 48
Service presentation
End-to-end tracking from posting to delivery, with a delivery aim between 1-2 days for parcels under 20kg.
Shipping method features:
- Tracking to delivery point for sender and recipient
- Free collection and free management reporting
- Predicted day and estimated time of delivery by SMS and/or email
- Signature on delivery available
- Your customers can nominate a safe place or neighbour to receive their delivery
Characteristics of the parcel:
Royal Mail 24 and 48 Signed For (1st Parcel + 2nd Parcel)
Service Presentation
Cost-effective parcel delivery. This service is available with a Business Parcels Account. To access Royal Mail 24® and 48® you need to send a minimum of 1,000 items per year or over 20 parcels a week.
Shipping method features:
- Online delivery confirmation
- Signature on delivery with Royal Mail Signed For
- Your customers can nominate a safe place or neighbour to receive their delivery
Characteristics of the parcel:
Royal Mail 1st and 2nd Class
Service Presentation
Reliable, untracked delivery service.
Shipping method features:
- Fast, reliable delivery for letters and parcels up to 20kg
- Online delivery confirmation (parcels only)
- Delivery aim includes Saturday
- No minimum entry level - send any number of items
- Signature on delivery with Royal Mail Signed For®
Characteristics of the parcel:
International Shipping
Paperless trade
It's therefore no longer necessary for you to print the CN23 or CN22 and attach it physically to the box. You can read more about this service from Royal Mail here or read more about how paperless trade works in Sendcloud here.
International Business Parcels Service
Service Presentation
International Business Tracked is a fully tracked service for delivery overseas with the option of a signature on delivery depending on the location.
Shipping method features:
- International shipments within EU
- Predict notifications
- European Pickup network
- Direct links overnight to Royal Mail's international hubs
- Individual parcel tracking and proof of delivery
Characteristics of the parcel:
- Maximum weight: 31.5 kgs
- Maximum length: 175 cm
- Maximum dimensions: Max length 120cm. Max girth 300cm. Girth = 1 x length + 2 x height + 2 x width
Tracked Returns 24 and 48
Service Presentation
Tracked to delivery point returns service. To access Royal Mail Tracked Returns you need to receive a minimum of 20 returns per week or 1,000 per year. You can combine this service with Royal Mail Tracked delivery services, International tracking & signature services to reach 1,000 items a year.
Shipping method features:
- Tracking to delivery point
- Parcels can be dropped off at 11,500 Post Office branches or 1200 Royal Mail Customer Service Points
- Up to £100 inclusive compensation
Characteristics of the parcel:
Claim procedure
Uninsured shipments
Please note that Royal Mail does not include standard insurance through the above named shipping methods. That means that in the event of loss or damage, no claims can be made based on purchase/sales value.
We recommend you insure your parcels using Sendcloud Insurance for as little as £0.45 per £100 product value for additional peace of mind.
Royal Mail has prepared a document about the General Transport Conditions. If you waive the terms, then an additional charge will be charged on your invoice. When you start shipping with Royal Mail, you automatically agree to the following terms:
General Transport Conditions