Domestic shipping with UPS
UPS Standard
UPS Standard provides a reliable shipping service for domestic shipments within the UK when speed should be balanced with economy. Day specific delivery indicators let you plan your delivery dates.
Shipping method features:
- Next day delivery by end of following business day for locations in England, Wales and Scotland (excluding Scottish Islands)
- Delivery within 1-2 business days before the end of the day for locations in Northern Ireland, Scottish Highlands and the Scottish Isles
- Delivery occurs after 3+ business days before the end of the day for locations in Orkney and Shetland
- One delivery attempt, then the shipment will be delivered at a service point. The recipient can also schedule a redelivery via the UPS missed parcel notification
- Includes signature on delivery
- Not insured
Characteristics of the parcel:
- Maximum weight: 70 KG*
- Maximum length: 274cm
- Maximum dimensions: length + circumference cannot exceed 400cm
*Packages which exceed 31.5kg (or 25kg within the EU) require a special heavy-package label. Please note that packages which exceed these weight and size limits are subject to an over maximum limits surcharge.
UPS Standard to Access Point
3 in 10 customers surveyed by UPS reported preferring to have their online purchases delivered to a UPS Access Point or local retailer. This service is therefore ideal for customers who prefer to collect their parcels from a convenient local service point or neighbourhood location offering extended business hours. UPS have more 27,000 collection locations across Europe and North America.
Shipping method features:
- Parcel will be delivered to a local access point of the customer's choice using our Sendcloud service point picker
- They will be able to make the decision based on opening hours, location and contact information as shown on the service point picker at checkout
- Recipient will receive a text or email alert when their package is ready for collection, depending on their preference
Characteristics of the parcel:
- Maximum weight: 20 KG
- Maximum length: 97 cm
- Maximum dimensions: length + circumference cannot exceed 300cm
- Contents must not be identified as a restricted article in the UPS terms and Conditions of Service.
- Recipient must present a valid form of ID such as driver's licence, passport or foreign national ID card to claim the parcel from the access point.
*Please note that packages which exceed these weight and size limits are subject to an over maximum limits surcharge.
Shipping worldwide with UPS
UPS Express Saver
Service Presentation
UPS Express Saver provides fast but economical home delivery for both domestic and international parcels.
Shipping method features:
- One delivery attempt, then the shipment will be delivered at a service point
- Including signature on delivery
- Not insured
- Delivery within 1 business day before 12:00 noon for domestic shipments
- Delivery within 1-5 business days by the end of the day for international shipments:
- Europe - next day by end of day
- United Stated & Canada - 2 days by end of day
- Asia - 3 days by end of day
Characteristics of the parcel:
- Maximum weight 32 KG
- Maximum volume weight 70 KG
- Maximum dimensions 100 x 76 cm (LxB)
- Maximum circumference 300 cm
UPS Express
Service Presentation
UPS Express provides fast and reliable delivery for both domestic shipments within the UK and worldwide. For international shipments outside of the EU, customs clearance is provided through UPS Paperless Invoice. For more information see our article here.
Shipping method features:
- Delivery within 1 business day typically before 10:30am for national/domestic shipments
- Delivery within 1-3 business days typically between 10:30 am and 12:00 noon for international shipments:
- Europe & United States - next day delivery as early as 10:30am
- North America - 2 days as early as 10:30am
- Middle East & Asia -2 days as early as 10:30am
- Includes up to three delivery attempts for international shipments
- One delivery attempt, then the shipment will be delivered at a service point for national shipments
- Includes signature on delivery
- Not insured
Characteristics of the parcel:
- Maximum weight: 70 KG*
- Maximum length: 274cm
- Maximum dimensions: length + circumference cannot exceed 400cm
*Packages which exceed 31.5kg (or 25kg within the EU) require a special heavy-package label. Please note that packages which exceed these weight and size limits are subject to an over maximum limits surcharge.
UPS Express Plus
Service Presentation
UPS Express Plus provides guaranteed morning delivery for both national and international shipments to time sensitive and urgent deliveries. Ideal for national shipments which must arrive before the start of the business day. The parcel will receive priority handling at every step of the journey for additional peace of mind.
Shipping method features:
- Including signature on delivery
- Not insured
- Delivery within 1 business day typically before 09:00 am for national/domestic shipments
- Delivery within 1-2 business days before 09:00am for international shipments
- One delivery attempt, then the shipment will be delivered at a service point for national shipments
- Includes up to three delivery attempts for international shipments
Characteristics of the parcel:
- Maximum dimensions 80 cm length / 220 diameter
- Maximum weight 20 KG
- Maximum volume weight 70 KG
Attention: Large Package Surcharge & Volumetric Weight
Volumetric Weight
UPS calculates the real weight and volume weight of your shipment. To choose the right shipping method you need to take the following calculations in consideration:
- Volume weight KG: LxBxH/5000
- Exact weight in KG
- Girth in cm: L+B+B+H+H
Important to know: UPS always charges the highest weight. Make sure you round up your normal weight or volume weight of your shipping so you always choose the right shipping method.
UPS works with scaled shipping methods. When creating the label, make sure that you enter the highest value (volume weight or weight) under 'weight' so that you select the correct scale and you do not have to pay at a later time (you will then receive a surcharge.)
Large Package Surcharge
Your UPS package is considered a Large Package when its length plus girth [(2 x width) + (2 x height)] combined exceeds 300 cm, but does not exceed the maximum size of 400 cm.
Large Packages are subject to a minimum billable weight of 40 kg in addition to the Large Package Surcharge. An Additional Handling charge will not be assessed when a Large Package Surcharge is applied.
Claim procedure
Uninsured shipments
Please note that UPS do not include standard insurance through the above named shipping methods. That means that in the event of loss or damage, no claims can be made based on purchase/sales value.
We recommend you insure your parcels using Sendcloud Insurance for as little as £0.45 per £100 product value for additional peace of mind.
For a full and comprehensive guideline to UPS shipping conditions, we recommend you consult the prepared document supplied by UPS. Failure to comply to the agreed Terms & Conditions of Carriage may result in you receiving a surcharge on your next invoice. When you ship with UPS, you automatically agree to these conditions.
Terms & Conditions of Carriage
UPS provides an overview of how many working days are needed for delivery worldwide.
Transit times UPS