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PostAT shipping conditions (Austria)

Team SendCloud
  • Updated

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Purpose: In this article you can find the PostAT shipping conditions. These are the terms and conditions set by PostAT for sending parcels. 

Important note about address change 

If you ship from Austria to Germany, you can't change the delivery address because the carrier partner for this route doesn't allow it.

Post AT Shipping methods

PostAT Home 

The PostAT shipping method offers delivery of national shipments within Austria. Delivery to parcel service points is also possible. 

Characteristics of the shipping method:

  • 0-4 kg 
  • 4-31.5 kg 
  • Maximum weight: 4/31.5 kg 
  • Minimum dimensions: 12 x 10 cm
  • Maximum dimensions: L 100 x W60 x H 60 cm 
  • Maximum dimensions 0-2 kg packages: L 35 x W25 x H3cm
  • Maximum length (the longest side): 200 cm 
  • Maximum belt dimension: 360 cm*
  • maximum insured amount for domestic shipments: €510 
  • maximum insured amount for international shipments: €510

If you ship your parcel internationally and exceed the maximum insurance amount of €100, you can add an additional insurance via Sendcloud. You can find more information here.

For Boxable shipping methods, the maximum length is 100 cm. Please note that we do not support unboxable methods that exceed 100 cm in length. 

*You can find a girth calculator here.

Paket International Outbound Plus

This shipping method is the right choice if you want to ship parcels weighing up to 31.5 kg and you want to get a proof of posting and receipt as well as insurance of up to a maximum of EUR 510. At the time of posting, you will receive proof of posting along with the item number. Parcels will only be given to the addressee if they sign for it and provides electronic proof of receipt.

Note: For Paket Plus International, including the recipient’s phone number allows a second delivery attempt if the first fails. Without it, the parcel is returned after one failed attempt.

Characteristics of the shipping method:

  • 0-2 kg** 
  • 2-4 kg
  • 4-8 kg
  • 8-12 kg
  • 12-20 kg
  • 20-31.5 kg 
  • Maximum weight: 31.5 kg 
  • Minimum dimensions: 14 x 9 cm
  • Maximum dimensions: L 100 x W60 x H 60 cm (except for weight class 0-2 kg)
  • Maximum length (the longest side): 100 cm 
  • Maximum belt dimension: 360 cm*

  • Insurance: up to 510 EUR depending on the net-goods-value

  • Additional services possible according to individual country specifications
  • Full Proof of delivery and T&T service
You can add an additional insurance via Sendcloud. You can find more information here.

For Boxable shipping methods, the maximum length is 100 cm. Please note that we do not support unboxable methods that exceed 100 cm in length. 

*You can find a girth calculator here.

**Different limits apply in this weight class. For the most used shipping destinations (e.g: Germany and France), the pricing is applicable up to 31.5kg. For other destinations (e.g: Canada or the United States of America), the shipping costs are based on the weight of the parcel. The dimensions L 35 x W 25 x H 3 cm should not be exceeded.

Information about fragile shipments

When a parcel is marked by the "Fragile" sticker, an additional handling fee from the carrier will be applied: 4,05 € for domestic shipments in Austria and 8,05 € for international shipments. 
  • Austrian Post handles appropriately packaged items with fragile or sensitive contents with special care.
  • Sensitive shipments include CD/DVD players, electronic items, notebooks, computers and accessories, coffee makers, etc.
  • Shipments with fragile or sensitive contents must be marked "fragile" - excluding liability for breakage or damage due to shock:
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  • If a shipment is bulky and has fragile contents, only the fee for small or large, bulky items will be charged.
  • If a shipment is fragile and accompanied by the additional service ''Value/Value'', the fee for ''fragile'' will not be charged.

Advice on parcel packaging and sealing: When sending a shipment with fragile contents, ensure suitable packaging (external and internal) and a secure seal. The packaging and seal must protect the package’s contents throughout the entire transport process against any damage as well as stress typically encountered during transportation (e.g., pressure, falls). Next to that, parcel packaging and seal should not provide any indication of content nature or its value and must prevent opening the package without leaving traces of doing so.

My shipment has not been accepted at the parcel shop, what now?

Sometimes, the Post AT does not recognize our label or cannot scan it.
We have created a guide for this, with which nothing should go wrong:
  • Parcel must necessarily be dropped off at the counter.
  • The customer must make it clear that it is a "Großkundenannahme".
  • In the best case, the customer number of Sendcloud - 0022072740 - is indicated again.
  • If the barcode is not immediately readable; then please advise the staff that this process may take 45 to 60 seconds.
  • If it still does not work, please test the delivery again in another service point.   

You can find more information and the shipping conditions here:

PostAT Versandbedingungen