Purpose: In this article you can find the PostAT shipping conditions. These are the terms and conditions set by PostAT for sending parcels.
Important note about address change
If you ship from Austria to Germany, you can't change the delivery address because the carrier partner for this route doesn't allow it.
Post AT Shipping methods
PostAT Home
The PostAT shipping method offers delivery of national shipments within Austria. Delivery to parcel service points is also possible.
Characteristics of the shipping method:
- 0-4 kg
- 4-31.5 kg
- Maximum weight: 4/31.5 kg
- Minimum dimensions: 12 x 10 cm
- Maximum dimensions: L 100 x W60 x H 60 cm
- Maximum dimensions 0-2 kg packages: L 35 x W25 x H3cm
- Maximum length (the longest side): 200 cm
- Maximum belt dimension: 360 cm*
- maximum insured amount for domestic shipments: €510
- maximum insured amount for international shipments: €510
If you ship your parcel internationally and exceed the maximum insurance amount of €100, you can add an additional insurance via Sendcloud. You can find more information here.
For Boxable shipping methods, the maximum length is 100 cm. Please note that we do not support unboxable methods that exceed 100 cm in length.
*You can find a girth calculator here.
Paket International Outbound Plus
This shipping method is the right choice if you want to ship parcels weighing up to 31.5 kg and you want to get a proof of posting and receipt as well as insurance of up to a maximum of EUR 510. At the time of posting, you will receive proof of posting along with the item number. Parcels will only be given to the addressee if they sign for it and provides electronic proof of receipt.
Characteristics of the shipping method:
- 0-2 kg**
- 2-4 kg
- 4-8 kg
- 8-12 kg
- 12-20 kg
- 20-31.5 kg
- Maximum weight: 31.5 kg
- Minimum dimensions: 14 x 9 cm
- Maximum dimensions: L 100 x W60 x H 60 cm (except for weight class 0-2 kg)
- Maximum length (the longest side): 100 cm
- Maximum belt dimension: 360 cm*
-
Insurance: up to 510 EUR depending on the net-goods-value
- Additional services possible according to individual country specifications
- Full POD and T&T service
For Boxable shipping methods, the maximum length is 100 cm. Please note that we do not support unboxable methods that exceed 100 cm in length.
*You can find a girth calculator here.
**Different limits apply in this weight class. For the most used shipping destinations (e.g: Germany and France), the pricing is applicable up to 31.5kg. For other destinations (e.g: Canada or the United States of America), the shipping costs are based on the weight of the parcel. The dimensions L 35 x W 25 x H 3 cm should not be exceeded.
Surcharges
The following surcharges may be applied to your next invoice if your shipments vary from PostAT's shipping terms.
| Surcharges | |
|
Small bulky goods Austria (shipment is not cuboid, shipment is smaller than L 100 x W 60 x H 60 cm) |
4,05 € |
| Small bulky goods international (shipment is not cuboid, max. length = 100 cm) |
8,05 € |
| Large bulky goods up to 20 kg, Austria (shipment is larger than L 100 x W 60 x H 60 cm in all shapes) | 7,20 € |
| Large bulky goods over 20 kg, Austria (shipment is larger than L 100 x W 60 x H 60 cm in all shapes) | 12 € |
| Large bulky goods international up to 20 kg (shipment exceeds the length of 100 cm in all forms) | 14,50 € |
| Large bulky goods international over 20 kg (shipment exceeds the length of 100 cm in all forms) | 18,00 € |
|
Dangerous goods - limited quantity (LQ) Austria |
3,15 € |
|
If there's a note in the address field of your package that states "Personal", your package will only be handed over to the designated recipient. The identity of the recipient is verified on the basis of a valid photo ID. |
3,15 € |
Information about fragile shipments
- Austrian Post handles appropriately packaged items with fragile or sensitive contents with special care.
- Sensitive shipments include CD/DVD players, electronic items, notebooks, computers and accessories, coffee makers, etc.
- Shipments with fragile or sensitive contents must be marked "fragile" - excluding liability for breakage or damage due to shock:
- If a shipment is bulky and has fragile contents, only the fee for small or large, bulky items will be charged.
- If a shipment is fragile and accompanied by the additional service ''Value/Value'', the fee for ''fragile'' will not be charged.
Advice on parcel packaging and sealing: When sending a shipment with fragile contents, ensure suitable packaging (external and internal) and a secure seal. The packaging and seal must protect the package’s contents throughout the entire transport process against any damage as well as stress typically encountered during transportation (e.g., pressure, falls). Next to that, parcel packaging and seal should not provide any indication of content nature or its value and must prevent opening the package without leaving traces of doing so.
Fuel surcharge
Due to the continuous increase of the fuel prices, Sendcloud is forced to introduce the fuel surcharge for Post AT. During the second half of 2021, we've taken the loss due to the increasing fuel prices on us. This was with the assumption that prices would eventually go down/normalize again. Considering the current political situation and the economical climate, we don't expect this'll happen any time soon. Because of this we've introduced a temporary fuel surcharge.
How do we calculate this surcharge?
Per 1% over the 9% fuel surcharge an amount of 0.04 EUR/parcel will be charged.
Example: If the DPD fuel surcharge is 22.5%, then a surcharge of 0.54 EUR (13.5 x 0.04 EUR) will apply.
My shipment has not been accepted at the parcel shop, what now?
- Parcel must necessarily be dropped off at the counter.
- The customer must make it clear that it is a "Großkundenannahme".
- In the best case, the customer number of Sendcloud - 0022072740 - is indicated again.
- If the barcode is not immediately readable; then please advise the staff that this process may take 45 to 60 seconds.
- If it still does not work, please test the delivery again in another service point.
You can find more information and the shipping conditions here: