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Service points for Lightspeed

Team Sendcloud
  • Updated

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Purpose: You can offer your customers the option to have their parcels delivered to a local service point. This is a guide on how you can implement this feature in your Lightspeed webshop.

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Attention: Lightspeed have launched a new checkout which is no longer compatible with Sendcloud service point delivery. Please revert your Lightspeed checkout to the previous version to re-enable this feature. 

Step 1: Enable Service points in Sendcloud

In your Sendcloud account, navigate to Settings > Integrations and click on "edit" under your Lightspeed shop integration.

In the Lightspeed settings page in Sendcloud, click the box which says "Service Points" and select the carriers for which you want to activate delivery to service points. 

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Step 2: Enable Service points in Lightspeed

  1. Return to your Lightspeed back-end and click on Setting > Shipping Methods'

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  2. Click on the Add manual shipping method button

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  3. Select ‘Default shipping’ and click on continue 

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  4. Note that the following titles are mandatory to allow the map to be displayed during checkout : 
    • "service point delivery" for English
    • "servicepunt levering" for Dutch
    • "paketshop zustellung" for German
    • "livraison en point relais" for French

  5. Fill out the following information
    • Add a shipping rate
    • Select a country or zone for which this shipping method will apply
    • Add a tax rate
    • Define the visibility of the shipping method

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  6. Click on the Save button in the top right corner
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Congratulations! Service point delivery is now available on your online store. Offering several delivery options is always better than offering only one, and it also increases your conversion rate. 
Your customers who select Service point delivery in the checkout page will be shown a map where they will have the option to select a service point of their choice, based on location to the postcode they entered as their shipping address.
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Important note for users of the "native service point" implementations in Lightspeed:

Carriers like bpost and PostNL offer special checkout modules to integrate service point shipping methods in Lightspeed. Those checkout modules register data in a different way. We do not support those implementations any longer. If you want to offer service point delivery shipping methods to your user you should use the Sendcloud implementation.

To understand how service points work with Sendcloud and have more information please visit our FAQ.