Purpose: This is a disclosure on the sub-processors of Sendcloud.
Every company needs tools & automation to run its operations smoothly. Sendcloud uses the following sub-processors to provide you with the best shipping platform and continuously keep improving our services. The overview consists of the name and the purpose of each tool or service provider.
Sub-processors as of 07-05-2020
| Name | Purpose |
| Amazon Web Services | Our Shipping Platform is hosted on AWS |
| Amazon S3 | PDF label & invoice storage |
| InsureShip | Shipping Insurance |
| Zendesk | Support CRM |
| SatisMeter | NPS Rating |
| Intercom | Support and marketing communication |
| WPEngine | Marketing websites |
| Slack | Internal communication |
| Email & file storage | |
| Zoom | Video Conference / Webinars |
| Kissmetrics | Product management |
| Hotjar | Product management |
| Hubspot | Sales CRM |
| Pandadoc | Sales inquiry system |
| Aircall | Sales and support VOIP Solution |
| Voiceworks | Sales and support VOIP Solution |
| Zendesk Talk | Support VOIP solution |
| Mailchimp | Email communication |
| Workable | Recruitment (Internal data) |
| Greenhouse | Recruitment (Internal data) |
| Adyen | Payment Service Provider |
| Netsuite | Financial ERP |
| Shipping Carriers | To provide shipping services (labels, pick-up etc.) |
| Segment | Data synchronisation between systems |
| CloudAMQP | Message queue for our shipping platfrom |