Purpose: This is a disclosure of the sub-processors of Sendcloud.
Every company needs tools & automation to run its operations smoothly. Sendcloud uses the following sub-processors to provide you with the best shipping platform and continuously keep improving our services. The overview consists of the name and the purpose of each tool or service provider.
Sub-processors as of 01-08-2024
| Name | Purpose |
| Amazon Web Services EMEA SARL | Our Shipping Platform is hosted on AWS |
| CM.com | To support SMS tracking notifications and WhatsApp tracking notifications (only if you have enabled this feature in Sendcloud platform) |
| Zendesk Inc. | Support Suite CRM (Tickets, Chat, Phone, Guide) |
| Trustpilot | To support verified reviews in tracking notifications (only if you have enabled this feature in Sendcloud platform) |
| Twilio Inc. (SendGrid) | Email communication (Tracking emails, etc.) |
| 360dialog GmbH | Support WhatsApp tracking notifications (only if you have enabled this feature in Sendcloud platform) |