Personalise your Track & Trace page

Purpose: Learn how to create your own branded Track & Trace page for your customers to land on when they click the tracking number in your Track & Trace email notifications. 

Step 1: Personalize your Track & Trace pages by adding your brand 

It all starts with setting up your brand. Click here to read our article on how to create a brand in the Sendcloud platform. Once you've created a brand, the logo and brand colours associated with it will be displayed on your Track & Trace page. 

If you have multiple webshops, you can assign different brands and T&T pages to each of them to ensure a fully brand immersed customer journey across your product range. 

Step 2: Select a design

You can create a Track & Trace page per each individual brand you have created.  Select the brand you want to create a page for from the drop down menu.

The Track & Trace page will display the logo of the carrier handling the parcel an an animation indicating where the parcel is during the delivery journey. You can optionally turn the animation on or off depending on your preference. 

The colour displayed is based on your brand colours.

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Step 3. Change the layout and add extra options

You can determine the design of the Track & Trace page by selecting from one of four options: 

1. Standard: Timeline of your parcel & parcel information.
   
2. Instagram post + branding banner:Parcel information, plus you can feature an Instagram post to drive social media engagement, alongside a promotional banner highlighting your current campaign. 
   
3. Instagram post: Highlight an Instagram post alongside Track & Trace information.
   
4. Branding banner: Add a promotional branding banner alongside the Track & Trace information.

  

Step 4: Preview your Track & Trace page

Satisfied with the design of your page? Click the Preview button to see how your page will appear to your customers. 

Step 5: Publish your page

Don't forget to click Save draft to save your progress while designing your page layout. Your page won't be visible to your customers until you click on Publish to activate it. 

Tip: Promotional banners

If you chose a page layout which allows adding a promotional banner, you can either create one using our branding banner designer or upload your own. 

Using a banner ad on your Track & Trace page is a effective method for brand building and/or launching new products and/or services. The banner can also be used to offer a discount code for future purchases. 

What are the options of customizing your branding banner? 

• Setting the background color or background image
• Add a banner ad link 
• Write a title
• Write a short text underneath the title
• Button with a call to action
• Text position 

Recommended size: 

• Banner only (horizontal): 700 px (w) x 360 px (h)
• Banner + Instagram (vertical): 360 px (h) x 700 (w)

Tip: Instagram widget 

If you have an active social media presence and want to encourage customers to follow your pages, you can add our Instagram widget to your Track & Trace page. Not only is this feature very suitable for brand building, but you can highlight a campaign, promotion or new product range via your Instagram feed.

Make sure your post is set to public so non-followers can see the post. Slideshows and videos aren't supported, and only a single post can be featured. 

How to remove your data or disconnect from the Instagram widget

If you need to remove your data or disconnect your Instagram account from the widget, you can do so by following these steps:

1. In your Sendcloud account, go to Settings > T&T Page
2. Click the Edit button in the Instagram widget 
3. Click Disconnect