Meet your new AI assistant Scout!
Need help? Whether you're tracking a package, looking for shipping info, have feature-related questions, or need help with API documentation, our AI assistant Scout is here to guide you 24/7. It helps thousands of customers find answers quickly and easily—without waiting for a customer support agent!
Got a question? Just ask! From troubleshooting to exploring new features, Scout is always ready to assist, anytime, day or night.
Why do I have to contact Scout?
Scout is designed to help you quickly and efficiently. It can instantly resolve common inquiries, track packages, and guide you to solutions—no waiting required.
If Scout can't fully resolve your issue, it will seamlessly connect you to the right expert for further assistance. Please note that Scout can only transfer you with an agent during working hours.
How can Scout help me with my question?
Scout is always up-to-date with the latest Help Center articles, features, and API documentation. It continuously improves, becoming smarter and more helpful with every interaction.
Whether you need help with troubleshooting, understanding new features, or navigating our documentation, it's ready to provide fast, reliable answers.
Before reaching out to our support team, ask Scout first! It's here to help you find answers quickly and efficiently, ensuring you get the assistance you need in no time.
Why does Scout ask for my information?
For personalized support, Scout may ask for your order number, tracking code, or other account-related information. This allows it to quickly retrieve the necessary details and offer the most accurate assistance.
If you are inquiring about your account, parcels, or personal data and are not logged in or using the email linked to your account, Scout will ask you to verify your identity. This ensures your data is protected in compliance with GDPR regulations.
Once your identity is confirmed, Scout will be able to help you more efficiently and securely!
Looking for help? Ask Scout now! Click the icon 
on the right or log in to your panel to get started!