Short answer: How pick-up statuses are updated depends on the carrier. For UPS and Correos, statuses reflect information received directly from the carrier. For all other carriers, the status automatically changes to "Complete" after the scheduled pick-up time has passed.
Explanation: When you request a pick-up in your Sendcloud panel, you can view its status under Shipping > Pick-ups.
- UPS and Correos: Pick-up statuses are updated based on information received directly from the carrier. This means the status reflects whether the pick-up actually took place. If the driver didn't show up, the pick-up won't automatically be marked as "Complete".
- All other carriers: The pick-up status automatically changes to "Complete" after the scheduled pick-up time has passed, regardless of whether the driver actually collected your parcels. Therefore, a "Complete" status doesn't necessarily mean the pick-up took place.
If the driver didn't show up for your scheduled pick-up, we recommend scheduling a new pick-up for the next working day. For UPS and Correos, you can also check the pick-up status in your Sendcloud panel to see whether the carrier reported a missed pick-up.
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