How do I change my bank account number?

Purpose: It's required to set up payment via direct debit before you can start shipping with Sendcloud. This is a guide on how to change your direct debit payment to a different bank account after setting up the initial payment. Setting up your direct debit for the first time? See How can I setup my payment method?

Step 1: Cancel your current direct debit

In your Sendcloud panel, click the profile icon in the top right and go to Organization > Billing. Open the Recurring payment method tab and click Terminate Direct Debit to cancel the direct debit linked to your old bank account.

Step 2: Activate your recurring payment method

Once you have canceled your direct debit, stay on the Recurring payment method tab and follow these steps:

1. Click Activate recurring payment method.
2. In the pop-up, select your payment method.
3. Tick the box to allow Sendcloud to collect your future invoices automatically with this payment method.
4. Click Pay (€1.00).

Step 3: Enter your new bank account details

You will be redirected to our payment provider. Enter your new bank account details and complete the €1.00 authorization payment to verify your new bank account.

Once the direct debit is enabled, you will receive a confirmation message.

Step 4: Receive your €1.00 refund

Once your payment has been successfully authorized, we will automatically refund the €1.00 to the same payment method you used. The refund can take anywhere from instantly up to 7 days, depending on your payment method:

• iDEAL and credit card: the refund is usually processed within 1 day.
• SEPA Direct Debit: the refund can take up to 7 days due to limitations of the SEPA network and payment processors.