Purpose: This is a guide on how to troubleshoot issues that may occur when integrating with Magento 2.
Please ensure that you have the current version
You can find the latest version here. You can do this using the composer, by using the following command. You can change the "{version_number}” version number to the most recent version number.
composer require sendcloud/sendcloud:{version_number}
php bin/magento module:enable SendCloud_SendCloud
php bin/magento setup:upgrade
php bin/magento setup:di:compile
php bin/magento setup:static-content:deploy
php bin/magento cache:flushError 405 Authentication
If you receive this error message, orders will not be imported into the Sendcloud panel. We recommend that you change your Magento V2 password in the settings of your Magento account. This should allow orders to be imported again.
Error message when updating to the latest version
If you are receiving the following message, you will need to delete the old Sendcloud integration and re-install the lastest version, which can be found here.
user is not authorised to Xresource.','parameters":f"resources": "Magento_Sales:: shipMagento 2 Importer does not fetch orders
Go to the admin page of your shop to create the shipments and create a shipment for each order you want to import, the orders will be fetched and appear on the Incoming orders page of the Sendcloud panel.
Magento 2 plugin does not forward the service point information to Sendcloud
This occurs when If you are running a plugin that interferes with the proper operation of the Sendcloud plugin.
Error: “This option is not supported by Magento store view” while enabling service points
If you receive this message when trying to enable Service Points in your Magento 2 integration, it indicates that the store view setting is currently enabled in Magento.
Cause: This limitation is caused by Magento’s handling of store views. When store views are active, Magento manages checkout and dynamic shipping options in a way that conflicts with Sendcloud’s native Service Point configuration. As a result, Service Points cannot be enabled while store views are active.
Solution: To enable Service Points, you will need to disable the store view setting on your Magento integration:
- Go to your Magento integration settings in Sendcloud.
- Disable the store view option.
- Save the changes and re-enable Service Points.
After this, the Service Point option should work correctly.
If your shop requires multiple store views (for example, for different languages or domains), your Magento agency can manually map the Service Point configuration to support this setup.
Error with the "Table Rate shipping method" with importing the CSV file
You will get an error message if you link the wrong file to the wrong condition. You need to set the condition to the correct condition (for instance Price versus Destination) and then export, modify and import the file again.
Still experiencing difficulties? Create a ticket and support will get back to you as soon as possible!