Purpose: This article is on the Sendcloud data retention policy effective starting: 25-05-2018
When integrating your e-commerce store with Sendcloud, our system retrieves orders from the connected store to create shipments based on these orders. Order and shipment data is stored in our system for up to 365 days. The process of permanently deleting data is an automatic process. Other personal data stored inside our system, including your contact details and address book, are kept until manually deleted.
Retention
The table below displays how long certain information is stored for in our system:
| Stored for a maximum of: | |
| Orders in the Sendcloud platform | 180 days |
| Shipments in the Sendcloud platform | 365 days |
| Support tickets and chat messages | 365 days |
| Audit trails | 365 days |
|
Sendcloud e-commerce integration logs (contains detailed HTTP requests when requests to our customer’s e-commerce stores fail, for debugging/support purposes) |
30 days |
| Tracking email history logs | 90 days |