Meet our AI assistant James! 🤖 – Sendcloud Help Center

Heads up! James is an AI assistant and can make mistakes. Information about surcharges, shipping costs, delivery times, customs duties, and pricing is for guidance only and not a guarantee. Always check your final invoice or contact our team to confirm costs before shipping.

Meet your new AI assistant James!

Need help? Whether you're tracking a package, looking for shipping info, have feature-related questions, or need help with API documentation, our AI assistant James is here to guide you 24/7. It helps thousands of customers find answers quickly and easily—without waiting for a customer support agent!

Got a question? Just ask! From troubleshooting to exploring new features, James is always ready to assist, anytime, day or night.

Why do I have to contact James?

James is designed to help you quickly and efficiently. It can instantly resolve common inquiries, track packages, and guide you to solutions—no waiting required.

If James can't fully resolve your issue, it will seamlessly connect you to the right expert for further assistance. Please note that James can only transfer you with an agent during working hours.

How can James help me with my question?

James is always up-to-date with the latest Help Center articles, features, and API documentation. It continuously improves, becoming smarter and more helpful with every interaction.

Whether you need help with troubleshooting, understanding new features, or navigating our documentation, it's ready to provide fast, reliable answers.

Before reaching out to our support team, ask James first! It's here to help you find answers quickly and efficiently, ensuring you get the assistance you need in no time.

Why does James ask for my information?

For personalized support, James may ask for your order number, tracking code, or other account-related information. This allows it to quickly retrieve the necessary details and offer the most accurate assistance.

If you are inquiring about your account, parcels, or personal data and are not logged in or using the email linked to your account, James will ask you to verify your identity. This ensures your data is protected in compliance with GDPR regulations.

Once your identity is confirmed, James will be able to help you more efficiently and securely!

Your privacy is our priority. The information you provide is only used to resolve your inquiries and is never shared beyond this purpose.

Looking for help? Ask James now! Click the icon on the right or log in to your panel to get started!