Purpose: This article guides merchants through the Order Splitting feature, allowing them to streamline their shipping process by easily splitting orders into multiple shipments for better management.
Introduction to Order Splitting
The Order Splitting feature lets you divide a single order into multiple shipments, making it ideal for scenarios like out-of-stock items, shipping from different locations, or handling large, varied parcels. For example, if some items in an order are available, you can ship those right away while the remaining items are sent later once restocked. This feature also helps when products come from different warehouses or when parcels differ in size and weight, ensuring a smoother delivery process. By increasing flexibility and reducing delays, it ensures a faster delivery of available products, ultimately enhancing the customer experience.
Key Benefits
- Improved inventory management: Ship available items first, while waiting for out-of-stock items.
- Enhanced customer satisfaction: Reduce delivery times for available products.
- Operational flexibility: Tailor shipment strategies according to inventory levels and customer needs.
How to use order splitting
To split an order into multiple shipments, follow these steps:
- In your Sendcloud panel, navigate to the Incoming orders tab and locate the order you want to split. Then click the three dots next to the order and select Split order.
- You can also split orders from the Edit order view: In the Incoming orders tab, locate the order you want to split, click the pencil icon, go to the Items section and then click Split order
- Choose the items you want to move into a new shipment.
- Once you selected the articles, click Confirm split to generate the new shipment.
- Review the details of the new shipment. During the split, the weight and order values will be estimated and adjusted based on the item data. Once reviewed, click Confirm.
- Your order is now split. You can easily identify split orders in the Incoming Orders view.
Things to keep in mind for Order Splitting
Order changes apply: Once an order is split, the resulting shipments will function just like regular orders. This means that any shipping rules you have set up will automatically be applied to each of the split shipments after the order is divided.
Shipment changes won’t apply: Once an order is split, changes specific to an individual shipment, such as modifying the shipping option, will not affect the other shipments. Make sure the correct shipping option is set in the original order before splitting, or adjust it separately for each resulting shipment afterward, as they will no longer be connected.
Supported Integrations
The following integrations currently support the Order Splitting feature:
-
Amazon:
When the first feedback message is sent, the order will be marked as fulfilled on Amazon. The feedback messages that follow will override the tracking information. - Bol
-
eBay:
eBay marks orders as fulfilled when all products have at least one tracking number, regardless of the shipment item quantities. This means that if you split multiple units of the same product but ship only some of the shipments, eBay will mark your order as fulfilled. Sendcloud Panel will always show you correct information about your order and split shipments taking item quantities into account. - Magento V2
- Shopify V2
- Prestashop V2
- Wix
- WooCommerce V2
- Shopware 6 Cloud
- BigCommerce
Deleting split orders
Once an order is split into multiple shipments, each shipment behaves independently. To delete the entire order, you will need to delete each shipment one by one. To delete a specific shipment, click on the three dots next to that shipment and choose Delete. After confirming, that shipment will be permanently deleted. If you want to remove the entire order, repeat this process for all shipments.
Understanding Split Orders vs. Multicollo
Order Splitting helps you divide one order into multiple shipments, perfect for handling stock discrepancies by shipping available items right away and sending the rest later.
Multicollo is designed to help you ship one order with multiple parcels at the same time. You can learn more about it in our article How to create multicollo shipments.