Most common issues with LightSpeed are the following. Questions are mentioned with Q, all possible answers are mentioned with A, A1, A2, etc.
Q: My orders do not appear in my ‘incoming orders’ overview in SendCloud?
A1: Check the date-filter and shipment status filter. Some orders have a different status in their LightSpeed shop (could be incomplete or unpaid orders) or are placed on a date earlier in the future. Our date-filter in SendCloud automatically shows the orders from last 3 days when the user is logged in. Also double check if the customer did not try to ‘hide imported orders’.
A2: Delete your integration via Settings > Connected shops and delete the SendCloud app from the LightSpeed app store. Reinstall the app and refresh your panel.
Q: My old orders do not show up in the ‘incoming order overview’
A: SendCloud only imports orders from the last 30 days, as an alternative if you want to import orders older than 30 days, you can use a CSV file to upload your older orders. Or in case of a few orders that are missing, make them manually via ‘creating a new shipment’
Q: When I try to install the SendCloud app I get an internal server error
A: This is something you as a LightSpeed owner can fix. Could be for example that your time/date settings in LightSpeed are incorrect. You can access this feature by going to ‘My Account’ settings in LightSpeed > Profile > Date/Time zone. This should be set to Amsterdam GMT +1
Q:Why are there 100 failed attempts to retrieve my orders? (Order 500 error in SendCloud account incoming order overview)
A: Always first check the Failed Request Logs in your SendCloud account. When there are no failed request logs available, make a print screen from your LightSpeed shop and the orders that are missing. Let us know if your webshop is completely live, if not please set this environment to a live setting and re-connect. When this error is still appearing send this screenshot of your missing orders to email@example.com for further investigation by our Customer Service and Development Team.