Unfortunately, labels can be quite tricky. Sometimes they can be printed incorrectly, making it impossible for the carriers to scan them. Of course, this is not how it is meant to be! To guarantee the best possible printing settings, we have introduced the SendCloud Print Client. In this artcle you can find how to install and add this program to your PC/Mac and your SendCloud panel.

However, it may still be the case that the label is printed incorrectly. They can be printed sideways, enlarged or compressed. In this article, we explain which printer settings you should set up for two most-used labelwriters, the Zebra printer and the Dymo printer. 

First you go to the " Printing preferences". You can follow these steps:

  1. Tab the windows-key and go to Settings:

2. You go to "Devices:"

3. Then you click "Printers & Scanners":

4. You find your printer and click on "Manage":

5. In the next screen, you click " Printing preferences":

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In the next screen, you directly see the options for printing labels. The settings for your Zebra labelwriter should be set to this:

After setting the printer settings, you click Apply to save the changes.

In the next screen, you directly see the options for printing labels. The settings for your Dymo 4XL labelwriter should be set to this:

  1. First you go to the "Advanced" settings:

2. In the next screen you set the paper size to " 1744907 4 in x 6 in". After selecting this you click "OK".

3. Lastly, you click "Apply" to save the changes.

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With this settings and the printclient, your labels should always have the correct size and format and therefore should always be scannable by the carrier. 

If you still have problems with your labels or your printer, you can always contact our customer service team!

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