Do you want to send your orders quickly and easily? Colissimo offers a variety of delivery solutions that will allow your customers to receive their parcels at home or in the pick-up point of their choice in France or abroad.

Your shipments within France

Colissimo Home without Signature

Service Presentation:
Home delivery in 48 hours on average, everywhere in mainland France, Monaco and Andorra. Choose this shipping method for your shipments of small sizes or low value.

Shipping method features:

  • Delivery without signature in mailbox
  • The recipient is informed of the delivery of his package the day before by email.
  • Parcel left at a pick-up point if the mailbox cannot contain it
  • Integrated insurance of 23 € / kg
  • Integrated return to sender for undelivered parcels.

Characteristics of the parcel:

  • Minimum weight: 10 g
  • Maximum weight: 30 kg
  • Minimum length: 16 cm
  • Maximum length: 100 cm
  • Maximum dimensions: L+l+h ≤ 150 cm (surcharges from 151 cm to 200 cm)

Colissimo Home with Signature

Service Presentation:
Home delivery against signature within 48 hours on average, everywhere in mainland France, Monaco and Andorra. Choose this hipping method for your large and high value parcels.

Shipping method features:

  • Delivery against signature
  • The recipient is informed of the delivery of his package the day before by email.
  • Choice between a new home delivery within 6 days of the first delivery attempt and delivery to a pick-up point selected by the recipient the next day
  • Integrated insurance of 33 € / kg
  • Integrated return to sender for undelivered parcels

Characteristics of the parcel:

  • Minimum weight: 10 g
  • Maximum weight: 30 kg
  • Minimum length: 16 cm
  • Maximum length: 100 cm
  • Maximum dimensions: L+l+h ≤ 150 cm (surcharges from 151 cm to 200 cm)

Colissimo Service Point

Service Presentation:
Delivery within 48 hours on average to one of the 19,000 service points in mainland France and Corsica. 

Shipping method features:

  • Delivery to Service Point
  • Delivery against signature
  • Pickup at Post Offices or Pickup stations
  • The recipient is informed of the delivery of his package when it is made available at the service point.
  • Integrated insurance of 23 € / kg
  • Integrated return to sender for undelivered parcels.

Characteristics of the parcel:

  • Minimum weight: 10 g
  • Maximum weight: 20 kg
  • Minimum length: 16 cm
  • Maximum length: 100 cm
  • Maximum dimensions: L+l+h ≤ 150 cm (surcharges from 151 cm to 200 cm)

Find a Colissimo Service Point:
With Colissimo, you have the possibility to choose to which service point your parcel will be delivered. You can see all available service points on Colissimo’s website.

Your Shipments within European Union and Switzerland

Colissimo Europe with Signature

Presentation of the service:
Home delivery against signature in 3 to 7 days on average, to 30 countries in Europe*. Choose this shipping method for your large and high value parcels.

Shipping method features:

  • Delivery against signature
  • Integrated insurance of 23 € / kg
  • Integrated return to sender for undelivered parcels

Characteristics of the parcel:

  • Minimum weight: 10 g
  • Maximum weight: 30 kg
  • Minimum length: 16 cm
  • Maximum length: 100 cm
  • Maximum dimensions: L+l +h ≤ 150 cm (surcharges from 151 cm to 200 cm)

* Zone 1: Germany, Belgium, Luxembourg, Netherlands

Zone 2: Austria, Spain (excluding specific territories), Portugal (excluding territories

specific), United Kingdom, Ireland, Italy.

Zone 3: Denmark, Estonia, Hungary, Latvia, Lithuania, Poland, Czech Republic, Slovakia, Slovenia, Sweden, Switzerland.

Zone 4: Specific territories of Spain (Balearic Islands, Canaries, Ceuta, Melilla), Bulgaria,Cyprus, Croatia, Finland, Greece, Iceland, Malta, Norway, Romania.

Colissimo Europe Service Point

Service Presentation:
Delivery to service point in 3 to 7 days on average, to 5 countries in Europe *.

Shipping method features:

  • Delivery to Service Point
  • Delivery against signature
  • Pickup at Post Offices or Pickup stations
  • The recipient is informed of the delivery of his package when it is made available at the service point.
  • Integrated insurance of 23 € / kg
  • Integrated return to sender for undelivered parcels.

Characteristics of the parcel:

  • Minimum weight: 10 g
  • Maximum weight: 20 kg
  • Minimum length: 16 cm
  • Maximum length: 100 cm
  • Maximum dimensions: L+l+h ≤ 150 cm (surcharges from 151 cm to 200 cm)

*Zone 1 :Allemagne, Belgique, Luxembourg, Pays-Bas

Zone 2: Spain (excluding specific territories)

Your Shipments to French Overseas Departments and Territories

Colissimo Home Overseas

Service Presentation:
Delivery at home against signature in 5 to 10 days on average to OM1 and OM2 zones*.

Shipping method features:

  • Delivery against signature
  • Integrated insurance of 33 € / kg
  • Integrated return to sender for undelivered parcels

Characteristics of the parcel:

  • Minimum weight: 10 g
  • Maximum weight: 30 kg
  • Minimum length: 16 cm
  • Maximum length: 100 cm
  • Maximum dimensions: L+ l+h ≤ 150 cm (surcharges from 151 cm to 200 cm)

 

* Zone OM1: Guadeloupe (including Saint-Barthélémy and Saint-Martin), Martinique, Réunion, Guyana, Mayotte and Saint-Pierre and Miquelon.

* Zone OM2: New Caledonia and its dependencies, French Polynesia, Wallis and Futuna Islands, French Southern and Antarctic Lands.

Your International Shipments 

Colissimo International

Presentation of the service:
Home delivery against signature in 3 to 10 days on average, to 235 destinations.

Shipping method features:

  • Delivery against signature
  • Integrated insurance of 33 € / kg
  • Integrated return to sender for undelivered parcels

Characteristics of the parcel:

  • Minimum weight: 10 g
  • Maximum weight: 30 kg
  • Minimum length: 16 cm
  • Maximum length: 100 cm
  • Maximum dimensions: L+l+h ≤ 150 cm (surcharges from 151 cm to 200 cm)

Shipping specificities by country:
For more details regarding shipping to a specific destination, you can visit La Poste’s website. There you will have information such as the delivery time, the dimensions and weight of packages accepted as well as customs formalities, restrictions in terms of package contents and addressing specificities.

Surcharges

Additional costs of €6 may apply in some cases. You will find below the situations when it may occur (this list is not exhaustive):

  • Maximum dimensions: 150 cm 
  • Unstable forms, most often rolls;
  •  Parcel not or partially packaged but preserving the integrity of the contents;
  • Parcel with an overflow element;
  • Parcel covered (partially or totally) with paper;
  • Unstacked transport bundle on the surface opposite to the largest flat surface of the package.

Refused Parcels 

Parcels with the following characteristics will be refused by the carrier:

  • Parcels weighing more than 30 kg and / or those with measure L + l + h exceeding 200 cm;
  • Spheres;
  • Unpackaged items;
  • Unprotected or insufficiently protected pointed and sharp objects;
  • Parcels whose packaging is not suitable for industrial processing conditions;
  • Parcels whose bundle of transport is illegible;
  • Parcels in which the transport bundle is the only mean of closing the packaging;
  • Parcels with overflow elements that can generate disturbances in the industrial processing of shipments (e.g. flaps, handles, strings, ropes, loose straps ...)

Restrictions in terms of parcels content

Shipments entrusted to La Poste must not contain objects that are dirty, dangerous, or prohibited, in particular counterfeit articles, contrary to the laws and regulations in force, in particular to labour law, and / or which, by their nature or their packaging, are likely to injure the agents of La Poste or to damage other objects or machines of La Poste.

In general, are forbidden:

  • All goods subject to applicable national, European and international regulations on hazardous materials, such as, but not limited to, gases, ammunition, flammable, radioactive, toxic or corrosive materials, lithium batteries *.
  • Legally defined fund objects and securities (including precious metals, bearer bonds and fiduciary securities).
  • Jewellery excluding registered items (accepted on the Colissimo Home delivery against signature within France) and to the extent that the value (purchase and / or sale) exceeds the amount of the chosen recommendation rate.
  • Shipments containing live animals, human ashes and funerary relics.
  • Shipments containing weapons (mounted and / or dismantled), whatever their category, to a country other than mainland France (excluding Corsica)
  • Objects whose importation or circulation is prohibited in the country of destination.

It is up to the Customer to consult the customs services the list of prohibited items being extremely variable.

La Poste declines all responsibility in case of loss or damage if such contents were entrusted to them. They cannot be responsible for any reason whatsoever, nor the exceeding of an indicative time, nor the delay in case of commitment of delay caused by such contents.

The Customer is held responsible for damage that could cause third parties and / or La Poste a package subject to the above restrictions and all consequences related to the non-observance of restrictions.

La Poste also discourages the insertion of:

  • Perishable goods in its parcels. La Poste cannot be held responsible for their deterioration, especially if an indicative time is exceeded, or for delay in the event of a delay.
  • Fragile products. La Poste cannot be held responsible for their degradation.
  • Responses to invitations or exam copies in his shipments. La Poste cannot be held responsible for any reason whatsoever, nor the exceeding of an indicative time, nor the delay in case of commitment of delay.

In case of non-compliance with the provisions relating to the conditions of admission and in particular to the content of the shipment and / or the quality of the packaging, La Poste will not be held liable for any reason whatsoever.

* except special provisions, inquire with the commercial contact.

Pricing with SendCloud

For more details about Colissimo Services, please read their Terms and Conditions: 

Please do not hesitate to contact us should you have any further query!

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